Employee Helpdesk

1 day ago

Mumbai, Maharashtra, India Tata Consultancy Services (TCS) Full time ₹ 2,50,000 - ₹ 5,00,000 per year

Role Name: Associate/Employee Helpdesk

Location: Mumbai

Shift: Night and rotational shifts

Work from Office Only

Role Summary – Associate Employee Helpdesk –

The associate will be responsible for the HR administration transactions and query management for areas such as onboarding, leaves, payroll, benefits, documentation, workforce/ systems etc. The role includes checking and responding to employee tickets/ queries via calls and emails and providing issue resolution and closure according to job specifications. Associate will serve as the first point of contact for employees, addressing HR-related queries and requests across the employee lifecycle. Provides accurate and timely support through multiple channels, ensuring positive employee experience and adherence to policies.

Role Responsibilities –

  • Manage HR employee lifecycle related queries and concerns.

  • Handle queries pertaining to, working hours, support questions related to immigration requirements, personal/ job data change, learning administration, offboarding etc.

  • Review, respond and resolve employee requests/ tickets raised by employees. Ensure timely resolution via email/chat/ calls. Intervene and promptly address any employee concerns and share resolutions.

  • Help resolve major employee grievances and counsel employees if there are any escalations raised, also assist if any employee relations issues are raised.

  • Collaborate with employees to ensure prompt resolution and by working towards achieving maximum employee satisfaction

Qualification –

  • 1–5 years' experience in HR helpdesk/HR operations or customer support.

Location

Mumbai

Job Function

BUSINESS PROCESS SERVICES

Role

Support Executive

Job Id

380449

Desired Skills

Helpdesk Solution | Human Resource | Voice Helpdesk Agent

Desired Candidate Profile

Qualifications : BACHELOR OF ARCHITECTURE

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