Technical Helpdesk Engineer

7 days ago


Mumbai, Maharashtra, India Sysnet Global Technologies Pvt Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Key responsibilities- Helpdesk-Genesis

  • Technical Support: Provide first-level support to end-users for hardware, software, and network issues.
  • Problem Resolution: Diagnose, troubleshoot, and resolve technical problems, including logging and documenting all issues and their solutions.
  • User Guidance: Guide users through product functionality and provide empathetic, customer-focused assistance.
  • Escalation: Escalate complex issues to other teams (e.g., engineering, product) when needed and work cross-functionally to find solutions.
  • Knowledge Management: Maintain and update a knowledge base or help center to ensure accurate and useful information for users.
  • Communication: Communicate with users via multiple channels, handle feedback, and maintain a professional and helpful demeanor.

Required skills and experience

  • Technical Proficiency: Strong basic troubleshooting skills for hardware and software.
  • Customer Service: Excellent communication skills and a customer-centric approach.
  • Problem-Solving: Strong problem-solving skills and the ability to work independently.
  • Helpdesk Software: Experience with helpdesk ticketing systems (e.g., ) is often required.
  • Technical Experience: Previous technical support or helpdesk experience is typically preferred.
  • Language Skills: Some roles may require specific language proficiency, such as strong C1 English or proficiency in German and English.


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