Technical Helpdesk

Key ResponsibilitiesCoordination & Administrationl Monitor and assign tickets to vendor engineers and Dixit engineers to maintain SLA compliance.l Manage and coordinate DC & Store RE Engineers.l Maintain and share daily attendance with the Customer and Project Manager.l Follow up on open tickets and ensure closure within SLA in ServiceNow.l Arrange and...

About CompanyDixit Infotech Services Pvt. Ltd. is one of India's leading information technology service integrators and solution providers. Dixit is a fast-paced, dynamic organization. Our pride and glory lie in being a customer-centric and forward-thinking company.45 years young, our long experience packed with up-to-date trends and knowledge makes us an IT...

Job Title: Helpdesk EngineerLocation: Mumbai (CST)Department: IT SupportReports To: Team LeaderJob Overview:The Helpdesk Engineer provides technical support and assistance to end-users for a variety of hardware and software issues. This role involves troubleshooting, diagnosing, and resolving technical problems while ensuring exceptional customer service and...

We are hiring for IT Helpdesk / Support Coordinator position at Vikhroli, Mumbai locationEducation: Graduation (Mandatory)Experience: 2 to 3 yearsExperience in handling multiple external customersKnowledge of SLA, chargeable calls, and incident managementExperience in any ticketing toolPreferred: ITIL CertifiedInterview Process:1st Round : HR (Virtual)2nd...

Position: IT Helpdesk ExecutiveJob Shift: Day/NightExperience: 2- 5 yearsEducation: We hire based on individual talent, skill and work ethic. Formal degrees are not a material in our hiring decision.Job Location: All over MumbaiSalary Range: Ready to NegotiateKey Responsibilities:Providing technical support for all hardware/software problems.Maintaining...

Job Title Technical Help DeskLocation – Belapur, Navi MumbaiExperience – Min. 1 yearJob Description: 1. Experience in email platform.Knowledge in Outlook configuration, cloud concepts and Active Directory. Proficient in both written and spoken English with strong communication skills.Education: Computers Science/IT Graduates/Postgraduates with minimum...

Key Responsibilities:Technical Support & Troubleshooting:Provide L2 support for Windows & Mac platforms across multiple clients and client-site locations.Troubleshoot and resolve complex issues related to O365, Windows, Mac OS, networking, hardware, and software configurations.Utilize remote support tools to connect to end-user devices and efficiently...

Job Title: Technical Support InternLocation: Mumbai (Nariman Point)Duration: 3 MonthsStipend: 10K Per MonthAbout the RoleWe are looking for a Technical Support Intern to join our team and assist in resolving technical issues for clients and internal users. This role is ideal for someone who is eager to learn, has a problem-solving mindset, and is passionate...

Job description:Job Description – Technical Support Staff (Female Only)Position: Technical Support StaffLocation: DadarEmployment Type: Full-timeGender Requirement: FemaleAbout the RoleWe are seeking a motivated and customer-focussed female Technical Support Staff to join our team. The candidate will be responsible for providing technical assistance,...

L1 Service Desk for Application Support and Infra SupportBasics Knowledge on the Operating System (Linux) SkillCustomer-oriented and cool-temperedProficiency in English and Hindi, Excellent communication and interpersonal skillsAbility to quickly get trained on applications and tools for which support is expectedGood understanding of computer systems, mobile...