Technical Support Staff-ONLY Female

6 days ago


Mumbai, Maharashtra, India Triologic Enterprises Pvt Ltd Full time ₹ 3,00,000 - ₹ 3,50,000 per year

Job description:

Job Description – Technical Support Staff (Female Only)

Position: Technical Support Staff

Location: Dadar

Employment Type: Full-time

Gender Requirement: Female

About the Role

We are seeking a motivated and customer-focussed female Technical Support Staff to join our team. The candidate will be responsible for providing technical assistance, troubleshooting issues, and ensuring smooth customer experiences with our products/services.

Key Responsibilities

Provide technical support to customers via phone, email, chat, or in-person.

Diagnose and troubleshoot software, hardware, or network-related issues.

Guide users through step-by-step solutions in a clear and professional manner.

Escalate complex problems to senior technical teams when necessary.

Maintain accurate records of customer interactions, issues, and resolutions.

Assist in setting up, configuring, and testing systems or applications.

Collaborate with the IT/Engineering team to improve support processes.

Conduct product training or demonstrations for customers when required.

Requirements

Bachelor's degree/Diploma in IT, Computer Science, or related field (preferred).

Proven experience in technical support or a similar role.

Strong knowledge of computer systems, networks, and troubleshooting techniques.

Excellent communication and problem-solving skills.

Ability to remain patient and empathetic while handling customer queries.

Proficiency in [list specific tools/software relevant to your company].

Willingness to work in shifts (if applicable).

Preferred Skills

Experience with helpdesk/ticketing systems.

Knowledge of remote desktop applications.

Basic understanding of databases and networking.

Strong organizational and multitasking abilities.

What We Offer

Competitive salary and benefits package.

Professional growth and training opportunities.

Supportive and inclusive work environment.

Exposure to the latest tools and technologies.

Job Types: Full-time, Permanent

Pay: ₹300, ₹350,000.00 per year

Benefits:

  • Provident Fund

Work Location: In person



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