Technical Support Executive

1 week ago

Mumbai, Maharashtra, India AtoZ Demand Gen Full time ₹ 5,00,000 - ₹ 8,00,000 per year

Role Type: Full-Time

Location: On site (Mulund)

Department: Technical Support & Operations

About the Role

We are hiring a full-time Technical Operations Executive to support our product's daily operations, handle support tickets, troubleshoot technical issues, and ensure smooth internal workflows.

This is a core operational role where you will manage critical processes, maintain system health, and act as a reliable point of contact for both customers and internal teams.

Key Responsibilities

  1. Technical Support


• Respond to queries and technical issues and solve them


• Troubleshoot login issues, access problems, product errors, and basic configuration issues.


• Escalate unresolved issues to engineering with proper documentation.

  1. Operations Management


• Execute daily operational tasks and system checks.


• Monitor internal tools, dashboards, and alerts to ensure everything is running smoothly.


• Manage onboarding/offboarding workflows


• Maintain accurate records, SOP adherence, and internal data hygiene.

  1. System & Process Monitoring


• Identify recurring issues, pattern changes, and operational bottlenecks.


• Work with Product/Engineering to highlight system bugs and suggest improvements.


• Track key operational metrics and maintain regular reporting.

  1. Documentation & Coordination


• Prepare high-quality SOPs, troubleshooting guides, and process documentation.


• Assist cross-functional teams with data requests, operational support, and system checks.


• Ensure all workflows stay updated and streamlined as the product evolves.

Required Skills


• Strong analytical and problem-solving ability.


• Good understanding of SaaS products and technical workflows.


• Clear written and verbal communication skills.


• Comfortable using tools like CRMs, helpdesks, dashboards, spreadsheets, etc.


• Ability to follow processes accurately and work independently with ownership.

Nice To Have


• Experience with automation tools , Zapier, n8n).


• Prior experience in tech support, product ops, or QA.


• Basic understanding of APIs, logs, or technical debugging.

Who You Are


• Detail-oriented and reliable.


• Quick learner with strong ownership and accountability.


• Comfortable handling daily operational tasks with consistency.


• Calm, structured, and professional in communication.

Why Join Us?


• Full-time role with long-term growth.


• High learning curve in technical operations and SaaS workflows.

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