Technical Support Executive

2 days ago


Mumbai, Maharashtra, India Roots Recruitment Service Full time ₹ 12,00,000 - ₹ 30,00,000 per year

Roles and Responsibilities :

· Serve as the first line of defense for incoming technical queries and issues through

Calls, Tickets, & Remote session.

· Diagnose and resolve software issues with speed and precision.

· Collaborate closely with product and engineering teams to resolve escalated concerns.

· Translate technical jargon into user-friendly solutions for non-technical stakeholders.

· Document issues and solutions to continually improve support processes.

· Be a vital contributor to product improvements based on client feedback.

· Engage directly with clients to understand, investigate, and resolve technical queries

related to our Payroll, HRMS, Assets Management Applications.

· Analyze and troubleshoot software issues using other diagnostic tools.

· Collaborate closely with functional and development teams to deliver timely and

effective solutions.

· Support the configuration, implementation, and continuous improvement of our

software solutions.

· Deliver training sessions and create clear, user-friendly documentation for end-users.

· Ensure high-quality, timely resolution of support tickets to maintain excellent client

satisfaction.

Job Types: Full-time, Permanent

Pay: ₹20, ₹25,000.00 per month

Work Location: In person



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