Technical Support Executive
2 days ago
Roles and Responsibilities :
· Serve as the first line of defense for incoming technical queries and issues through
Calls, Tickets, & Remote session.
· Diagnose and resolve software issues with speed and precision.
· Collaborate closely with product and engineering teams to resolve escalated concerns.
· Translate technical jargon into user-friendly solutions for non-technical stakeholders.
· Document issues and solutions to continually improve support processes.
· Be a vital contributor to product improvements based on client feedback.
· Engage directly with clients to understand, investigate, and resolve technical queries
related to our Payroll, HRMS, Assets Management Applications.
· Analyze and troubleshoot software issues using other diagnostic tools.
· Collaborate closely with functional and development teams to deliver timely and
effective solutions.
· Support the configuration, implementation, and continuous improvement of our
software solutions.
· Deliver training sessions and create clear, user-friendly documentation for end-users.
· Ensure high-quality, timely resolution of support tickets to maintain excellent client
satisfaction.
Job Types: Full-time, Permanent
Pay: ₹20, ₹25,000.00 per month
Work Location: In person
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