Helpdesk Support

4 days ago

Mumbai Maharashtra, India Quess IT Staffing Full time

**About Us**

“Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified - a testament to our excellent culture, people, and processes.”

**About Company**

**Roles and Responsibility**

Job Title: Helpdesk Support

Experience: 1-5 Years

Notice Period: Immediate to 15 days

Location: Mumbai

JD:
**Responsibilities**:

- Troubleshoot and resolve hardware, software, network, and connectivity issues for desktops, laptops, printers, mobile devices, and other IT equipment.
- Assist users with account setup, password resets, software installations, and basic IT configurations.
- Document and track support requests, incidents, and resolutions in the helpdesk ticketing system.
- Escalate complex issues to senior support staff or IT specialists for further investigation and resolution.
- Collaborate with IT teams to identify recurring problems, trends, and opportunities for process improvement.
- Conduct remote troubleshooting and diagnostics to resolve technical issues efficiently.
- Provide guidance and training to users on IT policies, procedures, and best practices.
- Maintain knowledge base articles, FAQs, and support documentation for user self-help.
- Follow-up with users to ensure issue resolution and customer satisfaction.

**Requirements**:

- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- 1-5 years of experience in a helpdesk or technical support role, preferably in a corporate environment.
- Familiarity with ticketing systems (e.g., ServiceNow, JIRA) and remote support tools.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts clearly to non-technical users.
- Customer-focused mindset with a passion for delivering high-quality support and resolving issues promptly.
- Analytical thinking, problem-solving skills, and attention to detail.
- Ability to work independently, prioritize tasks, and multitask in a fast-paced environment.
- Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent are a plus.

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