Helpdesk Executive

2 weeks ago


Mumbai Maharashtra, India CARE INFOTECH Full time

**Key Responsibilities**:

- Assign tickets to the appropriate IT support personnel
- Monitor ticket status and ensure timely follow-ups and closures
- Communicate effectively with users regarding issue status and resolutions
- Maintain records of issues, solutions, and user feedback
- Generate reports on helpdesk activities and performance
- Coordinate with internal teams for escalations and updates

**Requirements**:

- Basic knowledge of IT systems and terminology
- Strong organizational and communication skills
- Experience with helpdesk or ticketing systems (preferred)
- Ability to multitask and prioritize in a fast-paced environment
- Diploma or Bachelor's degree in any stream (IT background preferred)

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Shift:

- Day shift

**Education**:

- Diploma (required)

**Experience**:

- Help desk: 1 year (required)

Work Location: In person


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