Helpdesk Executive
5 hours ago
**Key Responsibilities**:
- Assign tickets to the appropriate IT support personnel
- Monitor ticket status and ensure timely follow-ups and closures
- Communicate effectively with users regarding issue status and resolutions
- Maintain records of issues, solutions, and user feedback
- Generate reports on helpdesk activities and performance
- Coordinate with internal teams for escalations and updates
**Requirements**:
- Basic knowledge of IT systems and terminology
- Strong organizational and communication skills
- Experience with helpdesk or ticketing systems (preferred)
- Ability to multitask and prioritize in a fast-paced environment
- Diploma or Bachelor's degree in any stream (IT background preferred)
**Job Types**: Full-time, Permanent
Pay: ₹12,000.00 - ₹15,000.00 per month
Shift:
- Day shift
**Education**:
- Diploma (required)
**Experience**:
- Help desk: 1 year (required)
Work Location: In person
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