Helpdesk Executive

11 hours ago

Mumbai, India JLL Full time

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Helpdesk Executive
Work Dynamics

What this job involves
To handle helpdesk activities effectively.
Duties & responsibilities
To respond calls received on helpdesk no.

To raise the ticket in portal for logged calls.

To take follow-up from concern team/ stake holder for closure of calls/ tickets.

To take daily / weekly follow-up for calls which are kept on hold & update the tracker.

To share daily, weekly, monthly report for PAN India

To book meeting rooms, training room

To maintain manual excel sheet for meeting room booking received form portal.

To maintain recreation room booking records.

To maintain projector, screen & mic booking records

Timely revert to all mail communications.

Performance objectives
Provide Superior Client Service.
Initiative or Process Improvement in Functional Area
Personal and Professional Development
Standardize Delivery and Reports for Pan India WNS

Should have good communication skills
Must be good in data management.
Employee specification
Should be graduate with min. one year experience n relevant filed.
Excellent communication skills.
Proficient in computer operating

What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Keep your ambitions in sight and imagine where JLL can take you...
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

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