
IT Helpdesk Executive
3 days ago
Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedure
- Proven experience as a **Helpdesk Executive** or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
**Job Type**: Regular / Permanent
**Salary**: ₹9,910.50 - ₹20,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Day range:
- Weekend availability
Shift:
- Rotational shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 2 years (preferred)
**Speak with the employer**
+91-XXXXXXXXXX
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