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IT Helpdesk Executive

3 weeks ago

Mumbai, India Three Ess Computer Services (I) Pvt. Ltd. Full time

Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedure
- Proven experience as a **Helpdesk Executive** or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills

**Job Type**: Regular / Permanent

**Salary**: ₹9,910.50 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Day range:

- Weekend availability

Shift:

- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)

**Speak with the employer**

+91-XXXXXXXXXX