Helpdesk Executive
1 day ago
The IT Helpdesk Support will serve as the first point of contact for internal and external users seeking technical assistance. The role involves providing technical support, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems. This individual should possess excellent communication skills and be capable of working in a fast-paced environment.
**Key Responsibilities**:
- **Troubleshooting**: Diagnose and resolve technical hardware and software issues on various platforms, including Windows, macOS, and mobile devices.
- **Ticket Management**: Record and manage helpdesk tickets using an IT Service Management (ITSM) system, ensuring accurate logging and timely resolution.
- **Issue Escalation**: Escalate complex technical issues to the appropriate internal IT teams or external vendors when required.
- **Remote Assistance**: Provide remote support to users by accessing their systems and troubleshooting remotely.
- **System Updates and Patching**: Assist in deploying updates, patches, and software installations.
- **Documentation**: Maintain and update helpdesk documentation and knowledge bases for users and IT teams.
- **IT Inventory Management**: Track IT equipment, including laptops, desktops, and peripherals, ensuring accurate inventory records.
- **Incident Reporting**: Record incidents, analyze trends, and provide feedback to prevent future issues.
**Job Types**: Full-time, Permanent
Pay: ₹22,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Shift:
- Rotational shift
**Experience**:
- total work: 2 years (preferred)
Work Location: In person
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