Helpdesk Executive

3 days ago

Mumbai, India Makoto HR Solutions Full time

Job opening with MNC

Help Desk Executive(Males only)

Location : Powai, Mumbai.

Salary : 4.20 LPA

Qualification : Graduate

Job Role : Applicant should be a Graduate and having good Communication skill in English. Applicant should have at least 2 to 3 years of experience in handling help desk.
- To receive and log calls/complaints/requests from residents and customers.
- To ensure logging in all the complaints in the helpdesk software.
- To assign the queries / complaints to technical and soft services team immediately for resolution.
- To track and close the complaints in coordination with respective stakeholders.
- To ensure consistent and timely responses to customers within defined TAT.
- To escalate unresolved complaints and queries to concerned authority for closure.
- To prepare daily MIS of queries and complaint along with analysis and share with client and site lead.
- To generate and analyse report of complaints log v/s TAT, ageing, escalations on monthly basis.
- To deal politely with all the stakeholders to understand their concerns, queries, grievances.
- To notify the facility manager / site team for any emergency situations.
- To advise guest and resident on safety and emergency procedures.
- To coordinate for Id cards, entry passes for servants, maids and contract staff as and when required.
- To ensure adherence to company and client policies and SOPs.

Pay: Up to ₹420,000.00 per year

**Benefits**:

- Health insurance

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 4 years (required)
- Health insurance

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