
IT Helpdesk Executive
2 weeks ago
**Position**: IT Helpdesk Executive
- ** Job Shift**: Day
- ** Experience**: 0 - 4 years
- ** Education**: We hire based on individual talent, skill and work ethic. Formal degrees are not a material in our hiring decision.
- ** Job Location**: Navi Mumbai, Mumbai, Bengaluru, Kolkata, Pune, Noida, Ahmedabad, Jaipur, Indore, Lucknow, Mysuru, Kochi, Chennai, Guwahati.
- ** Salary Range**: Upto ₹ 6,00,000 p.a
**KEY RESPONSIBILITIES**:
- Providing technical support for all hardware/software problems.
- Maintaining overall ownership of user's issues & ensuring resolution within agreed service levels.
- Managing the help-desk system by recording appropriate information for fault incidents and resolving the fault from a remote location or by accessing the user's desktop.
- Managing service requests, software installations, new computer setups, upgrades, etc.
- Supporting the following technologies: Microsoft Office, Internet Explorer, Windows, desktops, laptops, printers, network printer, NICs, basic LAN/WAN connectivity and others as assigned.
- Troubleshooting network related issues.
- Troubleshooting login and domain related issues.
- Troubleshooting operating system and general software related issues.
- Recording escalations from employees and notify the IT head on any operational escalations and complaints.
- Resolving the queries in accordance with the help-desk escalation process.
**Note**:
- We do not have rotational shifts.
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