IT Helpdesk Executive

13 hours ago

Mumbai Maharashtra, India Dixit Infotech Full time

**About Company**

Dixit Infotech Services Pvt. Ltd. is one of India’s leading information technology service integrators and solution providers. Dixit is a fast-paced, dynamic organization. Our pride and glory lie in being a customer-centric and forward-thinking company.

45 years young, our long experience packed with up-to-date trends and knowledge makes us an IT infrastructure company you can trust.

With over 800 employees serving through 41 service locations and 5 offices across India, we provide infrastructure management services, cloud computing, data storage, backup and security, unified communication, enterprise mobility, and more.

Partnering with major OEMs, we offer Managed Print Services, AMC and FMS, Device-as-a-Service, structured cabling, and surveillance services to our esteemed clients.

Customized solutions, certified professionals, quick responses, and our adaptable attitude towards customer care for your IT infrastructure needs make us 'The X factor in your IT.’

**Our Vision**: To be the best-in-class in IT services in India and overseas.

**Our Mission**: To provide customized services and solutions and be the No. 1 choice for all IT needs.

**Roles & Responsibilities [IT HelpDesk Call-Coordinator]**

**User Call Management**: Handle incoming user calls for IT issues and assign them to the appropriate IT Helpdesk/Servicedesk executive.

**IT Ticketing System Expertise**: Possess a strong understanding of IT ticketing solutions to effectively manage and track user issues. Experience on Jira Ticketing tool would be helpful.

**Collection**: Follow up with users to gather feedback on resolved issues and ensure their satisfaction.

**Access Control Record Maintenance**:Maintain an updated register of individuals accessing the server and hub room for security and audit purposes.

**Escalation Management**:Identify and escalate unresolved or critical issues to the KCO IT Team for timely resolution.

**Knowledge Base Maintenance**: Collaborate with the IT team to update and maintain a knowledge base of common issues and solutions to improve efficiency.

**Training & Development**: Provide feedback on training requirements for IT Executives based on performance and recurring issues.

**Compliance Adherence**:Ensure that all processes adhere to Fim policies, standards, and IT compliance requirements.

**Department**

Service

**Open Positions**

1

**Skills Required**:
Coordination, IT Service Desk, Escalations, Resolution, Follow Ups, Ticketing

**Experience**

2 to 4 years

**Location**

Mumbai, Maharashtra, India

  • Helpdesk Support

    1 week ago

    Mumbai, Maharashtra, India Quess IT Staffing Full time

    **About Us** “Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest...

  • Helpdesk Executive

    2 weeks ago

    Mumbai, Maharashtra, India CARE INFOTECH Full time

    **Key Responsibilities**: - Assign tickets to the appropriate IT support personnel - Monitor ticket status and ensure timely follow-ups and closures - Communicate effectively with users regarding issue status and resolutions - Maintain records of issues, solutions, and user feedback - Generate reports on helpdesk activities and performance - Coordinate with...

  • Helpdesk Executive

    1 week ago

    Mumbai, Maharashtra, India Makoto HR Solutions Full time

    Job Opening in Residential Site **Helpdesk Executive** Location - **Mumbai** - Ram Mandir Budget - **20,000 to 28,000** in hand per month Looking for **Immediate joiner** or 15 Days notice period. Qualification - **Graduate** **Job Description**: -  Making quotation, dealing with vendor  Making DMR,DSR and sending payroll on time.  Creating...

  • CRM Helpdesk

    3 weeks ago

    Mumbai, Maharashtra, India Watch Your Health Full time

    Job Title: CRM Helpdesk - Claim Processing Executive - Health Insurance Background    Location: Mumbai   Job Type: Full-time   Experience: Minimum 2 years in the Health Insurance Industry   Qualification: Graduate   Salary: ₹2.75 LPA to ₹3.24 LPA (CTC)   Job Description:   We are looking for a dedicated CRM Helpdesk - Claim Processing Executive...

  • IT Helpdesk Executive

    1 week ago

    Bhayandar, Mumbai, Maharashtra, India Romas Management Services Full time

    Designation: IT Helpdesk Executive Job Location - Bhayandar (West), Mumbai. **Freshers/Experienced: Both can apply** **Salary**: 10000 to 15000 per month. **Responsibilities**: - Coordinating with customers/vendors/engineers - Call management - Taking attendance - Handling escalations - Daily MIS reports - Vendor management/appointments - Desktop...

  • Helpdesk Executive

    1 week ago

    Byculla, Mumbai, Maharashtra, India BNBT organisational security services Pvt Ltd Full time

    Helpdesk Executive requirement. 1. Min. 3/4 yers of residential experience 2. ⁠Knowlege of Visitor management App. 3. ⁠Fluent spoken English 5. ⁠Knowlege of Facilities management. 6. ⁠Ready to work between 7am to 9pm in 9hrs shift duty Pay: ₹20,000.00 - ₹25,000.00 per month **Benefits**: - Provident Fund Shift: - Day shift - Evening...

  • Helpdesk Executive

    6 days ago

    Prabhadevi, Mumbai, Maharashtra, India Crest Property Solutions Private Limited Full time

    **We are looking for helpdesk executive** **Project: - Rustomjee Crown** **Site - Prabhadevi** Key Accountabilities - The Helpdesk Executive is responsible for maintaining club, banquet and complaint management - Maintaining and monitoring office administration, compliant management. Responsible for daily operational activities. - Keep records of vendor...

  • Helpdesk Executive

    2 weeks ago

    Mumbai, India Logicon Facility Management Pvt Ltd Full time

    Greeting From Logicon..!! We are Looking for Helpdesk Executive-Facility Management for our Respective Residential Site Client in Kanjurmarg-West,Mumbai. **Eligibility Criteria**: Graduate or Undergraduate Able to Work on Advance Excel like V look up Should be well Versed in Excel Reports & Team Co-Ordination **Job Type**: Regular /...

  • Helpdesk Executive/tele Caller

    2 weeks ago

    Mumbai, India Access Systems Full time

    **Job Location: -Belapur(Navi Mumbai)** **Helpdesk Executive/Telecaller Executive** **Job description**: 2. To follow-up with institutions to make necessary amendments to records. 3. To enter the details of every interaction in the system 4. To capture suggestions received from institutions during query handling and convey the same to Business...

  • IT Helpdesk Executive

    2 weeks ago

    Mumbai, Maharashtra, India The Creatif Wagon Full time

    We are hiring for IT Helpdesk / Support Coordinator position at Vikhroli, Mumbai location - **Education**:Graduation (mandatory) - **Experience**: 2 to 3 years - **Interview Process**: 1st Round : HR (Virtual)2nd Round : Technical (Virtual)Final Round : Technical (Face-to-Face) Job Timings will be : Shift Timing: 10:00 AM to 6:00 PM Monday to Saturday (2nd...