IT Helpdesk Executive

3 hours ago


Pune Maharashtra, India Emprego IN Full time

Date: Jan 26, 2025
- Country/Region: IN
- City: Pune
- Company: G.A. Design & Business (DBS)

**IT Helpdesk Executive**:

- Log and assignation of tickets to adequate resolution groups in Corporate Ticketing tool
- Active Directory and Office 365 environments management (Users, mailboxes, distribution list, license assignment...)
- Remote Access - F5 SSL Portal management
- Citrix Remote Applications management
- Microsoft Office, Authenticator, OneDrive and Skype for Business client support
- SAP Basis related tasks: Users & printers management in GA SAP environments
- SAP Basis related tasks: SAP GUI & BI troubleshooting
- User workplace: Initial support for antivirus and other security solutions deployment
- User workplace: SCCM client deployment and software installation
- Cisco VoIP management: basic management
- EDI messages tracking
- Corporate MES monitoring and health check support
- Creation, update and/or improvement of working instructions defined from Corporate IT


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