IT Helpdesk Executive
3 days ago
PSG Global Solutions is a leading Recruitment Process Outsourcing (RPO) provider, delivering outsourced recruiting support across key industries such as staffing, healthcare, retail, logistics, IT, and customer support. We combine offshore cost efficiency with high-performance standards to help our clients achieve their hiring goals effectively and at scale. With a best-in-class Net Promoter Score of 82 and a strong client retention rate, PSG is recognized for its commitment to service excellence and measurable results. We are seeking a proactive IT Helpdesk Executive – Voice Process to join our team at PSG Global Solutions India. This role is ideal for candidates with 2–4 years of experience who are passionate about IT support and eager to further develop their technical expertise in a dynamic, global environment. The ideal candidate will provide first-line IT support, manage tickets, assist users remotely, and ensure smooth resolution of IT issues. You’ll be part of a team that ensures seamless IT operations for our global workforce while gaining exposure to multiple IT systems and tools. Provide first-line IT support to users via voice, email, and ticketing systems. Troubleshoot and resolve hardware, software, and network issues remotely. Assist in Active Directory operations such as user creation, password resets, and access management. Support endpoint management and ensure proper functioning of desktops, laptops, and peripherals. Handle cloud-based email and collaboration tools for troubleshooting and user support. Log, track, and resolve tickets efficiently using IT service management tools. Escalate complex issues to senior IT team members and follow up until resolution. Maintain IT documentation and update knowledge base for common issues and resolutions. 2–4 years of experience in IT Helpdesk or Technical Support (Voice Process preferred). ~ Basic networking knowledge (TCP/IP, LAN/WAN, VPN). ~ Experience with ticketing systems and remote support tools. ~ Basic Active Directory operations. ~ Strong understanding of operating systems (Windows/Linux) and endpoint management. ~ Exposure to cloud email and collaboration platforms (Microsoft 365, Google Workspace). ~ Ability to work in a night shift environment and adapt to dynamic IT issues. Intermediate networking knowledge (routing, switching, troubleshooting). Familiarity with IT service management best practices. Hands-on experience with endpoint security tools and monitoring. Job Details & Compensation Position: IT Helpdesk Executive – Voice Process Shift: Night Shift Experience Required: 2–4 Years Immediate Joiners Preferred Family Health Insurance: Provident Fund (PF): Structured retirement benefits. Night Shift Allowances: Additional compensation for working in US hours. Cab Facility: Safe and convenient pick-up/drop for night shifts.
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Helpdesk Executive
1 week ago
Pune, India JLL Full timeJLL supports the Whole You, personally and professionally. Helpdesk Executive Property and Asset Management What this job involves You will be responsible for MIS Cum Helpdesk responsibilities. You would be managing the following: Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the...
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IT Helpdesk Executive – Voice Process
7 days ago
pune, India PSG Global Solutions Full timePSG Global Solutions is a leading Recruitment Process Outsourcing (RPO) provider, delivering outsourced recruiting support across key industries such as staffing, healthcare, retail, logistics, IT, and customer support. We combine offshore cost efficiency with high-performance standards to help our clients achieve their hiring goals effectively and at...
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IT Helpdesk Executive – Voice Process
6 days ago
Pune, India PSG Global Solutions Full timePSG Global Solutions is a leading Recruitment Process Outsourcing (RPO) provider, delivering outsourced recruiting support across key industries such as staffing, healthcare, retail, logistics, IT, and customer support. We combine offshore cost efficiency with high-performance standards to help our clients achieve their hiring goals effectively and at...
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IT Helpdesk Executive – Voice Process
5 days ago
Pune, India PSG Global Solutions Full timePSG Global Solutions is a leading Recruitment Process Outsourcing (RPO) provider, delivering outsourced recruiting support across key industries such as staffing, healthcare, retail, logistics, IT, and customer support. We combine offshore cost efficiency with high-performance standards to help our clients achieve their hiring goals effectively and at...
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IT Helpdesk Executive – Voice Process
6 days ago
Pune, India PSG Global Solutions Full timePSG Global Solutions is a leading Recruitment Process Outsourcing (RPO) provider, delivering outsourced recruiting support across key industries such as staffing, healthcare, retail, logistics, IT, and customer support. We combine offshore cost efficiency with high-performance standards to help our clients achieve their hiring goals effectively and at...
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IT Helpdesk Executive – Voice Process
6 days ago
Pune, India PSG Global Solutions Full timePSG Global Solutions is a leading Recruitment Process Outsourcing (RPO) provider, delivering outsourced recruiting support across key industries such as staffing, healthcare, retail, logistics, IT, and customer support. We combine offshore cost efficiency with high-performance standards to help our clients achieve their hiring goals effectively and at...
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IT Helpdesk Executive – Voice Process
6 days ago
Pune, India PSG Global Solutions Full timePSG Global Solutions is a leading Recruitment Process Outsourcing (RPO) provider, delivering outsourced recruiting support across key industries such as staffing, healthcare, retail, logistics, IT, and customer support. We combine offshore cost efficiency with high-performance standards to help our clients achieve their hiring goals effectively and at...
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IT Helpdesk Executive – Voice Process
5 days ago
Pune, India PSG Global Solutions Full timePSG Global Solutions is a leading Recruitment Process Outsourcing (RPO) provider, delivering outsourced recruiting support across key industries such as staffing, healthcare, retail, logistics, IT, and customer support. We combine offshore cost efficiency with high-performance standards to help our clients achieve their hiring goals effectively and at...
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IT Helpdesk Executive – Voice Process
4 days ago
Pune, India PSG Global Solutions Full timePSG Global Solutions is a leading Recruitment Process Outsourcing (RPO) provider, delivering outsourced recruiting support across key industries such as staffing, healthcare, retail, logistics, IT, and customer support. We combine offshore cost efficiency with high-performance standards to help our clients achieve their hiring goals effectively and at...
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IT Helpdesk Executive – Voice Process
7 days ago
pune, India PSG Global Solutions Full timePSG Global Solutions is a leading Recruitment Process Outsourcing (RPO) provider, delivering outsourced recruiting support across key industries such as staffing, healthcare, retail, logistics, IT, and customer support. We combine offshore cost efficiency with high-performance standards to help our clients achieve their hiring goals effectively and at scale....
