IT Helpdesk Executive

6 days ago

Mumbai Maharashtra, India Interpublic Group Full time

***:
The IT Helpdesk Executive is responsible for monitoring the production environment, ensure the systems we monitor are online and functioning properly, escalate problems and issues to appropriate Core Service, Network Services, and/or Application Teams. The systems we provide monitoring for include but are not limited to; the Global Enterprise Data Center (EDC), Active Directory, Global Messaging, Networking, Enterprise Applications, DIS/BizTalk, and Agency Systems/Servers.

The Advanced Response Group provides services 24x7, the ability to work independently and efficiently without direct supervision of day-to-day tasks is required. Operational tasks and maintenance procedures are completed, and service level agreements are met using industry-standard monitoring tools. Shifts are static and do not rotate. However, we are required to provide coverage 24x7 which may require individuals to cover shifts that fall outside of their normally scheduled working hours.

**ESSENTIAL FUNCTIONS**:

- Monitor servers, systems, and storage environments in the Global Enterprise Data Center (EDC).
- Monitors Global Messaging/M365 Environment.
- Monitors Active Directory Environment.
- Monitors Global Network Environment.
- Monitors Enterprise Applications.
- Follows documented escalation procedures for all services and ensures timely escalation.
- Work with appropriate teams and owners to ensure proper monitoring, troubleshooting, and escalation processes are current.
- Assists ESD and provides customer service as required.
- Document updated processes, outages, and shift information in the pass-down log.
- Seek to increase knowledge and training team members on new processes to ensure overall team success.
- Perform other job duties and responsibilities as assigned.

**EDUCATION, SKILLS, AND EXPERIENCE REQUIREMENTS**:

- Graduate.
- An Associate Degree in Computer Science or related discipline is preferred.
- At least 2 years of experience monitoring systems, networks, Active Directory, Messaging, and Cloud Base Solutions.
- Experience with Monitoring Management software (Splunk, OpenView, SolarWinds, RDP, etc.) is required.

This will be on staffing payroll.

  • Helpdesk Executive

    1 week ago

    Mumbai, Maharashtra, India impact pvt Full time

    Role : Helpdesk Executive Experience : Min 1 year as a Helpdesk Executive Location : Andheri, Mumbai Salary : Up to 30K CTC Education : Graduation Skills : Good Knowledge of Power BI and Excel Notice: Immediate Shift : General Shift Shift: - Morning shift Work Days: - Weekend availability **Experience**: - Microsoft Excel: 1 year (preferred) -...

  • Helpdesk Executive

    2 weeks ago

    Mumbai, Maharashtra, India impact pvt Full time

    Role : Helpdesk Executive Experience : Min 2 years of experience as a Helpdesk Executive Location : Andheri, Mumbai Salary : Up to 6 LPA Education : Graduation Shift : Rotational Shift Notice : Immediate Pay: Up to ₹600,000.00 per year **Benefits**: - Provident Fund Shift: - Day shift - Rotational shift Work Days: - Weekend...

  • IT Helpdesk Executive

    2 weeks ago

    Navi Mumbai, Maharashtra, India impact pvt Full time

    Role : IT Helpdesk Executive Experience : Min 6 Months into IT Helpdesk/Technical Support/Service Desk Location : Airoli Salary : 20K Inhand Education : Graduation Shift : 24/7 Rotational Shift Notice : Immediate **Experience**: - IT Helpdesk: 1 year (required) - Troubleshooting: 1 year (required) - Outlook: 1 year (required) - Configuration: 1 year...

  • IT Helpdesk Executive

    2 weeks ago

    Goregaon, Mumbai, Maharashtra, India Comnet Solutions Pvt.Ltd. Full time

    **IT Helpdesk Executive** **Company Name**:Comnet Solutions Pvt. Ltd. **Location**:Mumbai, Goregaon East **Experience **0.6 - 2 Years - Resolve helpdesk service calls using documented procedures. - Support IT staff members on support work. - Manage Help Desk responsibility and resource allocation to maintain client users and locations. - Handle routine...

  • Helpdesk Support

    4 days ago

    Mumbai, Maharashtra, India Quess IT Staffing Full time

    **About Us** “Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest...

  • Helpdesk Executive

    6 days ago

    Mumbai, Maharashtra, India CARE INFOTECH Full time

    **Key Responsibilities**: - Assign tickets to the appropriate IT support personnel - Monitor ticket status and ensure timely follow-ups and closures - Communicate effectively with users regarding issue status and resolutions - Maintain records of issues, solutions, and user feedback - Generate reports on helpdesk activities and performance - Coordinate with...

  • Helpdesk Executive

    4 days ago

    Mumbai, Maharashtra, India Makoto HR Solutions Full time

    Job Opening in Residential Site **Helpdesk Executive** Location - **Mumbai** - Ram Mandir Budget - **20,000 to 28,000** in hand per month Looking for **Immediate joiner** or 15 Days notice period. Qualification - **Graduate** **Job Description**: -  Making quotation, dealing with vendor  Making DMR,DSR and sending payroll on time.  Creating...

  • CRM Helpdesk

    2 weeks ago

    Mumbai, Maharashtra, India Watch Your Health Full time

    Job Title: CRM Helpdesk - Claim Processing Executive - Health Insurance Background    Location: Mumbai   Job Type: Full-time   Experience: Minimum 2 years in the Health Insurance Industry   Qualification: Graduate   Salary: ₹2.75 LPA to ₹3.24 LPA (CTC)   Job Description:   We are looking for a dedicated CRM Helpdesk - Claim Processing Executive...

  • IT Helpdesk Executive

    2 days ago

    Bhayandar, Mumbai, Maharashtra, India Romas Management Services Full time

    Designation: IT Helpdesk Executive Job Location - Bhayandar (West), Mumbai. **Freshers/Experienced: Both can apply** **Salary**: 10000 to 15000 per month. **Responsibilities**: - Coordinating with customers/vendors/engineers - Call management - Taking attendance - Handling escalations - Daily MIS reports - Vendor management/appointments - Desktop...

  • Helpdesk Executive

    3 days ago

    Byculla, Mumbai, Maharashtra, India BNBT organisational security services Pvt Ltd Full time

    Helpdesk Executive requirement. 1. Min. 3/4 yers of residential experience 2. ⁠Knowlege of Visitor management App. 3. ⁠Fluent spoken English 5. ⁠Knowlege of Facilities management. 6. ⁠Ready to work between 7am to 9pm in 9hrs shift duty Pay: ₹20,000.00 - ₹25,000.00 per month **Benefits**: - Provident Fund Shift: - Day shift - Evening...