Helpdesk Support

**About Us** “Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest...

Job Title: Helpdesk EngineerLocation: Mumbai (CST)Department: IT SupportReports To: Team LeaderJob Overview:The Helpdesk Engineer provides technical support and assistance to end-users for a variety of hardware and software issues. This role involves troubleshooting, diagnosing, and resolving technical problems while ensuring exceptional customer service and...

We are hiring for IT Helpdesk / Support Coordinator position at Vikhroli, Mumbai locationEducation: Graduation (Mandatory)Experience: 2 to 3 yearsExperience in handling multiple external customersKnowledge of SLA, chargeable calls, and incident managementExperience in any ticketing toolPreferred: ITIL CertifiedInterview Process:1st Round : HR (Virtual)2nd...

**Key Responsibilities**: - Assign tickets to the appropriate IT support personnel - Monitor ticket status and ensure timely follow-ups and closures - Communicate effectively with users regarding issue status and resolutions - Maintain records of issues, solutions, and user feedback - Generate reports on helpdesk activities and performance - Coordinate with...

Determine the best solution based on the issue and details provided by customers - Walk the customer through the problem-solving process - Direct unresolved issues to the next level of support personnel - Provide accurate information on IT products or services - Record events and problems and their resolution in logs - Follow-up and update customer status...

Key Responsibilities:Technical Support & Troubleshooting:Provide L2 support for Windows & Mac platforms across multiple clients and client-site locations.Troubleshoot and resolve complex issues related to O365, Windows, Mac OS, networking, hardware, and software configurations.Utilize remote support tools to connect to end-user devices and efficiently...

Role- Finacle Helpdesk Perform EOD/BOD activities Key Responsibilities Major issues of Core Banking application Finacle. Responsibility of delivering END - to-END resolution and call closer process. Providing Navigational support for resolving the queries related to Cash Handling, Liabilities, Loans and Advances, Clearing and remittances issues on Finacle...

We are hiring for IT Helpdesk / Support Coordinator position at Vikhroli, Mumbai locationEducation: Graduation (Mandatory)Experience: : Minimum 1.6 years in Helpdesk profile in same industryKnowledge of SLA, chargeable calls, and incident managementPreferred: ITIL CertifiedSkills & Requirements:Experience in ticketing tools like ManageEngine is...

Role & responsibilitiesOnly for male candidatesAttend to resident queries and complaints via phone, email, or in person.Log and track complaints or service requests in the complaint management system.Coordinate with housekeeping, maintenance, electrical, and security teams to ensure timely resolution.Maintain proper records of visitor entries, resident...

JLL supports the Whole You, personally and professionally. Helpdesk Executive Property and Asset Management Job Overview You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible...