
Helpdesk Administrator
1 week ago
Role & responsibilities
Only for male candidates
Attend to resident queries and complaints via phone, email, or in person.
Log and track complaints or service requests in the complaint management system.
Coordinate with housekeeping, maintenance, electrical, and security teams to ensure timely resolution.
Maintain proper records of visitor entries, resident requests, and facility usage.
Provide updates to residents regarding complaint status and resolution timelines.
Assist in issuing gate passes, parking stickers, ID cards, etc.
Manage daily reports and share with the Facility/Admin Manager.
Ensure proper upkeep of the help desk area and follow visitor protocols.
Support in organizing resident meetings, notices, and communication circulars.
Maintain confidentiality and professionalism in all resident interactions.
Key Skills & Requirements :
Qualification: Graduate (preferred) with basic computer knowledge.
Experience: 13 years in a similar residential/community setting.
Proficiency in MS Office and helpdesk software (if applicable).
Strong communication skills (English/Hindi/regional language).
Good interpersonal and problem-solving skills.
Ability to work in rotational shifts, including weekends or holidays, if required.
Preferred candidate profile
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