Team Lead

1 week ago

Pune Maharashtra India, Maharashtra Sakon Full time

Job description

Leadership and Supervision

  • Lead, mentor, and motivate the Helpdesk team to achieve high performance and maintain a positive work environment.
  • Conduct regular one-on-one meetings, performance reviews, and team meetings to address issues and provide feedback.
  • Assist in the recruitment, training, and onboarding of new Helpdesk staff.

Operational Oversight & Customer support

  • Monitor daily Helpdesk operations, including ticket resolution times, service levels, and customer satisfaction metrics.
  • Ensure that support requests are logged, prioritized, and resolved in a timely and effective manner. o Implement and enforce HelpDesk procedures and best practices to improve efficiency and service quality.
  • Handle escalated support requests and complex issues that require advanced technical knowledge or exceptional customer service skills. o Attending client meetings and sharing insights to improve overall performance
  • Process Improvement: o Analyze HelpDesk performance data to identify trends, areas for improvement, and opportunities for process optimization o Develop and implement strategies to enhance HelpDesk operations, including the creation of knowledge base articles and self-help resources.

Technical Support

  • Maintain up-to-date knowledge of company systems, software, and Mobile devices to provide accurate and timely support.
  • Troubleshoot and resolve technical issues related to Mobile Device, software, network connectivity, and ticketing systems.

Qualifications

  • Bachelors degree or a related field (or equivalent work experience).
  • Proven experience in a HelpDesk or technical support role, with at least 2-4 years in a supervisory or team lead position.
  • Strong technical knowledge, with experience in troubleshooting and problem-solving.
  • Excellent leadership, communication, and interpersonal skills.
  • Demonstrated ability to manage multiple tasks and priorities in a fast-paced environment.
  • Proficiency with HelpDesk ticketing systems .

Working Conditions

  • Full-time position, with 24/7 shift
  • Occasional after-hours support or on-call duties may be required

  • Team Lead

    1 day ago

    Pune, Maharashtra, India Team Computers Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    We have excellent opening for the position of Team Leader.Qualification: Any graduateExperience: 5 to 10 YrsJob Location: Pune (Pimpari)JD as followsPreparation of Daily Client reports & Application Outage communications.IT Service Management (ITSM) based on ITIL best practices.ITIL V3 Service Strategy, Service Transition, Service Operation and Continual...

  • Team Lead – Appointment Generation

    3 days ago

    Pune, Maharashtra, India Only B2B | Lead Generation & Marketing Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionOnly B2B is a globally trusted ISO-compliant demand generation company that provides intelligent strategies for lead generation and demand generation. Our experts utilize the latest and most sophisticated methods to generate warm, qualified sales leads, supporting your sales and marketing teams. We aim to nurture these leads into...

  • Team Leader

    3 days ago

    Pune, Maharashtra, India Team Computers Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We have excellent opening for the position of Team Lead. (Sr. Desktop Engineer)Qualification: Any graduateExperience: 4 to 10 YrsJob Location: Pune (Pimpari)JD as followsPreparation of Daily Client reports & Application Outage communications.IT Service Management (ITSM) based on ITIL best practices.ITIL V3 Service Strategy, Service Transition, Service...

  • Lead Generation

    3 days ago

    Pune, Maharashtra, India Lead Crafter Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    * Greetings from Starhire consultancyURGENT HIRING*Lead Generation Executive And Demand Generation Executive (EXPERIENCED)*Are u ready to elevate your career with an exciting role in lead generation and demand genaration? Join our dynamic teamPosition:Lead Generation Executive/Demand Generation Executive*Location:NIBM Road , Pune*What we're looking...

  • Copy Lead

    2 weeks ago

    Mumbai, Maharashtra, India, Maharashtra Team Pumpkin Full time

    About Us:Team Pumpkin is a vibrant and forward-thinking marketing agency committed to producing compelling and effective campaigns. We are looking for a talented and strategic Copy Lead to join our creative team. This is an opportunity to work in a dynamic environment where your words will shape the voice of leading brands.Role & Responsibilities:As the Copy...

  • Business lead Manager

    2 weeks ago

    Mumbai, Maharashtra, India, Maharashtra team unstoppablesid Full time

    Company DescriptionAt the forefront of the fitness industry, our company operates through two powerhouse brands:Unicore™ – Our premium gym and sportswear line for men and women, designed for performance, comfort, and style. From hardcore athletes to everyday fitness lovers, Unicore™ delivers apparel that works as hard as you do.Team Unstoppable™ –...

  • Engineering Team Lead

    2 weeks ago

    Pune, Maharashtra, India, Maharashtra Regal Rexnord Full time

    Job Description Regal Rexnord Corporation (RRX), with pro forma 2023 sales of $6.2 billion, and 30,000 associates around the world, helps create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly...

  • Team Lead

    2 weeks ago

    Mumbai, Maharashtra, India, Maharashtra TP Full time

    We're Hiring: Team Lead – Operations (International Customer Support) Location: Malad, Mumbai Open Positions: 16 Joining: ImmediateAbout the Role: We’re looking for dynamic and experienced Team Leads to manage international customer support operations. This role demands strong leadership, excellent communication skills, and the ability to drive...

  • Team Lead

    2 weeks ago

    Mumbai, Maharashtra, India, Maharashtra Truemeds Full time

    Team Lead – Telesales (Pharmacists) Location: Powai, Mumbai (Full-time, On-site)At Truemeds, our mission is: “to make healthcare affordable and accessible to all.”No one should have to choose between their health and their healthcare costs. With this vision, we aim to make healthcare affordable and accessible. We are a technology-driven, telehealth...

  • Team Lead

    1 week ago

    Pune, Maharashtra, India, Maharashtra Dezerv Full time

    Dezerv is a house of investing solutions for high-net-worth and affluent Indians. Dezerv is co-founded by Sandeep Jethwani, Vaibhav Porwal, and Sahil Contractor. They have led successful wealth management businesses and managed over USD 7 billion in assets. The Dezerv team brings together decades of investing expertise from leading global financial...