Team Leader

2 days ago


Pune, Maharashtra, India Team Computers Full time ₹ 15,00,000 - ₹ 25,00,000 per year

We have excellent opening for the position of Team Lead. (Sr. Desktop Engineer)

Qualification: Any graduate

Experience: 4 to 10 Yrs

Job Location: Pune (Pimpari)

JD as follows

  • Preparation of Daily Client reports & Application Outage communications.
  • IT Service Management (ITSM) based on ITIL best practices.
  • ITIL V3 Service Strategy, Service Transition, Service Operation and Continual Service Improvement.
  • Provide appropriate inputs to the problem management process, RCA preparation and Drive group chats and bridge calls effectively to resolve incidents
  • Lead team providing telephone and online support to customers experiencing technical issues.
  • Provided quality troubleshooting with patient step-by-step instructions to resolve problems.
  • Monitored technical team calls to ensure maintenance of technical skills and good customer service.
  • Tracked and logged all calls for each shift.
  • Held weekly team meetings and involved staff in planning and decision making.
  • Office 365 Migration.
  • Service Delivery Oversight: Manage end-to-end service delivery processes, ensuring services are provided according to agreed-upon SLAs and quality standards.
  • Client Relationship Management: Develop and maintain strong relationships with clients, understanding their needs and expectations to deliver tailored solutions.
  • Team Coordination: Lead and collaborate with cross-functional teams, including technical, support, and operational teams, to ensure effective service delivery.
  • Problem Resolution: Identify and address service delivery issues promptly, coordinating with internal teams to find solutions and prevent recurrence.
  • Performance Monitoring: Monitor key performance indicators (KPIs) and metrics to track service delivery performance and identify areas for improvement.
  • Continuous Improvement: Proactively identify process gaps and areas for optimization, implementing strategies to enhance service efficiency and effectiveness.
  • Risk Management: Anticipate and mitigate potential risks that could impact service delivery or client satisfaction.
  • Reporting: Prepare regular reports and presentations for management and clients, highlighting service performance and improvement initiatives.
  • Resource Management: Allocate resources effectively to meet service demands and ensure optimal team productivity.

  • Team Leader

    5 days ago


    Pune, Maharashtra, India Immortal Manpower Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Team Leader who is having minimum 1+ years of experience, job located in Pune. The Team Leader will be responsible for managing and supervising team members, ensuring productivity, setting goals, and monitoring performance. The role includes...

  • Team Leader

    3 hours ago


    Pune, Maharashtra, India Invest Mango Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionInvest Mango is a reputed Real Estate Portfolio and Strategic Management Company. The company specializes in the premium segment of Commercial and Residential Real Estate in Delhi NCR. Invest Mango is committed to delivering high-quality real estate solutions, making it a trusted name in the industry for portfolio management and strategic...

  • Team Leader

    2 weeks ago


    Pune, Maharashtra, India Rode Exports And Services Full time ₹ 2,00,000 - ₹ 12,00,000 per year

    Job Description for Team LeaderWhat we are looking forWe are currently hiring for a Team Leader. We are seeking a dynamic and results-driven Team Leader Core Sales to join our growing organization.This role requires a strong leader who can balance personal execution with team oversight, foster motivation, and align the team's efforts with organizational...

  • Team Leader

    4 hours ago


    Pune, Maharashtra, India Propbizz Pune Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionPropbizz is a group of real estate professionals specializing in premium luxury apartments for over a decade. Our projects include 2 BHK homes, 3 BHK homes, and villas/bungalows located in Baner and Magarpatta near Amanora. We focus on delivering high-quality residential properties that meet the luxurious needs of our clients.Role...

  • Team Leader

    3 weeks ago


    Pune, Maharashtra, India Crescendo Global Full time

    Team Leader - Accounts Receivable - 7 years - Pune Summary We are seeking an experienced Team Leader - Accounts Receivable AR for our Pune location As a Team Leader you will manage the AR process oversee your team s deliverables and ensure operational excellence while mentoring and guiding team members If you have 7 years of experience in AR...

  • Team Leader

    2 days ago


    Pune, Maharashtra, India Credence Resource Management Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    JOB DESCRIPTION TEAM LEADER Job Description Team Leader | Credence Resource Management Pvt. Ltd Credence Resource Management Pvt. Ltd Organization Unit Division Information Technology Team Leader Pune Position Location Job Roles & Responsibilities Diagnose and resolve technical hardware and software issues such as operating systems, Microsoft...

  • Team Leader

    7 days ago


    Pune, Maharashtra, India ADA Tech Solutions Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Hiring Loan Sales Team Leader with 2–4 yrs exp. Lead & motivate team, drive loan sales, achieve targets & ensure productivity. Freshers not eligible. Required Candidate profileExperienced Loan Sales professional (2–4 yrs) with strong leadership, target achievement, and team management skills. Freshers not eligible.

  • Team Leader Chat

    2 weeks ago


    Pune, Maharashtra, India Tech Mahindra Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Summary:The Team Leader will oversee and guide a team of chat and email support representatives to deliver exceptional customer service. The ideal candidate is a motivated and proactive leader with excellent communication skills, a knack for problem-solving, and a focus on fostering a positive team environment.Required skills and qualifications:Proven...

  • Team Leader

    2 days ago


    Pune, Maharashtra, India Allstate Insurance Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...


  • Pune, Maharashtra, India Credence Global Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Join Credence Global Solutions as a Team Leader - US CollectionsLocation: Pune, IndiaCompany: Credence Global SolutionsWe're seeking an experienced Team Leader to lead our Operations team to success. If you're passionate about driving performance, developing talent, and delivering results in a dynamic environment, apply nowKey Responsibilities:Lead and...