Helpdesk Coordinator

Job Title : IT Helpdesk CoordinatorLocation : Unit No. 170, C-Wing, 1st Floor, Akurli Industrial Estate, Akurli Road, Kandivali, Mumbai, Maharashtra 400101Company : Mindwave Systems Private LimitedWebsite : About the Company:Mindwave Systems Pvt. Ltd. is a leading IT solutions provider specializing in IT infrastructure, cloud computing, managed services, and...

**Key Responsibilities** - Act as the first point of contact for IT-related issues and service requests. - Assign calls/tickets to the appropriate support team members based on priority and expertise. - Monitor and track calls to ensure resolution within agreed SLAs. - Coordinate with internal IT teams and vendors to resolve incidents and service requests. -...

About CompanyDixit Infotech Services Pvt. Ltd. is one of India's leading information technology service integrators and solution providers. Dixit is a fast-paced, dynamic organization. Our pride and glory lie in being a customer-centric and forward-thinking company.45 years young, our long experience packed with up-to-date trends and knowledge makes us an IT...

**Key Responsibilities**: - Assign tickets to the appropriate IT support personnel - Monitor ticket status and ensure timely follow-ups and closures - Communicate effectively with users regarding issue status and resolutions - Maintain records of issues, solutions, and user feedback - Generate reports on helpdesk activities and performance - Coordinate with...

We are hiring for IT Helpdesk / Support Coordinator position at Vikhroli, Mumbai location - **Education**:Graduation (mandatory) - **Experience**: 2 to 3 years - Experience in handling multiple external customers - Knowledge of SLA, chargeable calls, and incident management - Experience in any ticketing tool - Preferred: ITIL Certified - **Interview...

**Key Responsibilities**: - Handle order-related issues (tracking, cancellations, returns, exchanges, refunds). - Coordinate with logistics partners, warehouse, and sellers to resolve customer complaints. - Maintain accurate records of customer interactions and transactions. - Monitor helpdesk tickets and ensure timely closure as per SLA. - Provide...

We are hiring for IT Helpdesk / Support Coordinator position at Vikhroli, Mumbai locationEducation: Graduation (Mandatory)Experience: : Minimum 1.6 years in Helpdesk profile in same industryKnowledge of SLA, chargeable calls, and incident managementPreferred: ITIL CertifiedSkills & Requirements:Experience in ticketing tools like ManageEngine is...

About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Job Title: Helpdesk Executive. Job location:...

Role & responsibilitiesOnly for male candidatesAttend to resident queries and complaints via phone, email, or in person.Log and track complaints or service requests in the complaint management system.Coordinate with housekeeping, maintenance, electrical, and security teams to ensure timely resolution.Maintain proper records of visitor entries, resident...

Key ResponsibilitiesCoordination & Administrationl Monitor and assign tickets to vendor engineers and Dixit engineers to maintain SLA compliance.l Manage and coordinate DC & Store RE Engineers.l Maintain and share daily attendance with the Customer and Project Manager.l Follow up on open tickets and ensure closure within SLA in ServiceNow.l Arrange and...