IT Helpdesk Coordinator

6 hours ago


Mumbai Maharashtra, India JENX Digitech Pvt Ltd Full time

**Key Responsibilities**
- Act as the first point of contact for IT-related issues and service requests.
- Assign calls/tickets to the appropriate support team members based on priority and expertise.
- Monitor and track calls to ensure resolution within agreed SLAs.
- Coordinate with internal IT teams and vendors to resolve incidents and service requests.
- Prepare and maintain MIS reports, dashboards, and call logs for management review.
- Escalate unresolved issues to higher-level support or management as needed.
- Ensure compliance with IT helpdesk processes, standards, and procedures.
- Manage end-user support activities, including guiding users on IT-related queries and ensuring user satisfaction.
- Maintain updated documentation of recurring issues and resolutions (Knowledge Base).
- Conduct periodic reviews of helpdesk performance and suggest improvements.

Pay: ₹11,022.88 - ₹16,526.71 per month

**Benefits**:

- Provident Fund

Work Location: In person



  • Andheri, Mumbai, Maharashtra, India Acma Computers Ltd Full time

    _**Helpdesk Coordinator.**_ Helpdesk shall also be responsible for prioritization of the calls as per the severity levels. Helpdesk shall generate end of the day report of calls (Open/ SLA Breached / Closed). Re-investigate and resolve the reopening of tickets. Notifying Customer with call ticket and update on who is attending and when (currently the...


  • Mumbai, India Crimson Interactive Pvt. Ltd Full time

    We are seeking a highly organized and customer-focused individual to join our IT Infra team as an IT Helpdesk Coordinator. As the IT Helpdesk Coordinator, you will be responsible for providing technical support and ensuring efficient resolution of IT-related issues for our organization. Your role will involve coordinating helpdesk activities, managing user...

  • Helpdesk Coordinator

    2 weeks ago


    Andheri East, Mumbai, Maharashtra, India The Flaavours Full time

    Helpdesk coordinator required for Andheri East (MIDC) Excellent communication and writing skills Willing to travel Pan India occasionally job purpose. **Job Types**: Full-time, Permanent **Salary**: ₹25,000.00 - ₹30,000.00 per month **Benefits**: - Cell phone reimbursement Day range: - Weekend availability Shift: - Day shift **Experience**: -...


  • Navi Mumbai, Maharashtra, India Sysnet Global Technologies Pvt.Ltd Full time

    JD - Support - 24 by 7 Qual-Any Graduate Job location-Ghansoli **Ticket Management**: Monitor, prioritize, and assign incoming support requests using the organization's ticketing system to ensure timely resolution. **Team Coordination**: Lead and schedule helpdesk staff, ensuring adequate coverage and prompt response to user inquiries. **Technical...


  • Mumbai, Maharashtra, India PES Hr Services Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Hiring for CMM5 Level OrgProvide technical support and assistance to end-users for hardware and software issues.Install, configure, and maintain desktop systems, including operating systems and applications.. Troubleshoot Required Candidate profileDesignation: Helpdesk coordinatorLocation:Lower Parel Qualification:Graduate


  • Mumbai, India Genesys international Corporation Ltd Full time

    Looking for Helpdesk Coordinator. Below are the requirements: Experience - 1-2 years Responsible for - To access and analyze the problem, to study its impact and to advise on the proper supportive functions that are necessary. - To recognize the problem areas, to gather the relevant information, and to conduct thorough research to diagnose the source or the...

  • Helpdesk Executive

    1 week ago


    Bandra, Mumbai, Maharashtra, India CARE INFOTECH Full time

    **Position Overview**: The Helpdesk Executive will be responsible for managing helpdesk operations, ensuring seamless ticket resolution, and providing effective IT support services. This role requires expertise in helpdesk and service desk management, ticketing processes, ITSM tools, and effective communication. **Key Responsibilities**: - **Helpdesk and...

  • Helpdesk Executive

    2 weeks ago


    Mumbai, Maharashtra, , India Karma Management Global Consulting Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    The Compliance Helpdesk Executive will act as the first point of contact for employees and clients regarding compliance -related queries. The role involves providing timely resolutions, coordinating with internal teams, maintaining accurate records, visiting the PF office when required, and ensuring adherence to compliance standards and...


  • Mumbai, Maharashtra, India Global IT Family Full time

    We’re Hiring **| Help Desk / Network Engineer / IT Support Coordinator** **Location: Mumbai | Ahmedabad | Dehradun | Delhi** Notice Period**:Immediate Joiner/ 15 days** Qualification**:3-Year Diploma (E&T / IT / Electronics / Computer / EC / Electrical) or BCA** Experience**:2+ years** Role Highlights: - Provide IT support (hardware, software &...

  • Call Coordinator

    6 days ago


    Borivali, Mumbai, Maharashtra, India BHARAT IT SERVICES LTD Full time

    Job Title: Helpdesk/Call Coordinator - IT Hardware Services **Responsibilities**: - Receive and respond to customer inquiries and issues related to IT hardware - Troubleshoot and resolve basic technical issues or escalate to senior technicians - Coordinate with technical teams to resolve complex issues - Manage ticket queues and update issue logs - Provide...