IT Helpdesk Coordinator

_**Helpdesk Coordinator.**_ Helpdesk shall also be responsible for prioritization of the calls as per the severity levels. Helpdesk shall generate end of the day report of calls (Open/ SLA Breached / Closed). Re-investigate and resolve the reopening of tickets. Notifying Customer with call ticket and update on who is attending and when (currently the...

About CompanyDixit Infotech Services Pvt. Ltd. is one of India's leading information technology service integrators and solution providers. Dixit is a fast-paced, dynamic organization. Our pride and glory lie in being a customer-centric and forward-thinking company.45 years young, our long experience packed with up-to-date trends and knowledge makes us an IT...

Handling incoming user queries - Troubleshooting hardware and software issues. - Managing helpdesk tickets, arranging internal engineer for activtiy, escalating complex problems, and documenting resolutions. - Maintain and update IT asset inventory, including hardware and software details.

2-4 years Navi Mumbai 300000 (INR) - 400000 (INR) Job Description a. Oversee Helpdesk Ticketing System - Ensuring tickets logging, distribution i.e. resource allocation, tracking & Follow-up & get it resolved in timely manner b. Supervise IT staff - Manage day-to-day activities of the help desk team, ensuring proper staffing levels and task allocation....

Looking for Helpdesk Coordinator. Below are the requirements: Experience - 1-2 years Responsible for - To access and analyze the problem, to study its impact and to advise on the proper supportive functions that are necessary. - To recognize the problem areas, to gather the relevant information, and to conduct thorough research to diagnose the source or the...

Greeting from the **Konverge Technology Pvt Ltd.** We are Currently Hiring for the Helpdesk Coordinator. About Company Profile. **Konverge Technologies **is a company that we are really excited to introduce to you. With a performance-driven approach and a strong customer portfolio, Konverge has grown from its humble beginnings in 2013 to become a highly...

Job Title: Helpdesk/Call Coordinator - IT Hardware Services **Responsibilities**: - Receive and respond to customer inquiries and issues related to IT hardware - Troubleshoot and resolve basic technical issues or escalate to senior technicians - Coordinate with technical teams to resolve complex issues - Manage ticket queues and update issue logs - Provide...

**Job Title**: **Female Helpdesk Executive** **Location**: **Bandra, Mumbai** **Experience**: **1 to 2 Years** **Salary**: **₹12,000 to ₹15,000 per month** **Job Overview**: **Key Responsibilities**: - **Helpdesk Operations**: - Log, classify, and prioritize helpdesk tickets accurately. - Assign tickets to appropriate technical teams or escalate if...

**About Company** Dixit Infotech Services Pvt. Ltd. is one of India’s leading information technology service integrators and solution providers. Dixit is a fast-paced, dynamic organization. Our pride and glory lie in being a customer-centric and forward-thinking company. 45 years young, our long experience packed with up-to-date trends and knowledge...

JLL supports the Whole You, personally and professionally. DUTIES & RESPONSIBILITIES HELPDESK MANAGEMENT Answer, record & resolve all queries, questions, complaints, feedback raised by the internal customers & the same should duly addressed through automation software / Mails within prescribed timelines post receipt of the complaint. Meeting/ Conference...