IT Helpdesk Coordinator
1 day ago
_**Helpdesk Coordinator.**_
Helpdesk shall also be responsible for prioritization of the calls as per the severity levels.
Helpdesk shall generate end of the day report of calls (Open/ SLA Breached / Closed).
Re-investigate and resolve the reopening of tickets.
Notifying Customer with call ticket and update on who is attending and when (currently the automated ticketing system takes care of SLA end date time)
Assigning severity level to each call as per the predefined definitions and SLA
Call tracking, closing with feedback from affected user
Escalation of calls to various levels and create related tasks
Identification and resolution of chronic calls and problem
Co-ordination with vendor for technical problems logged at the Help Desk to ensure proper closure of problems
Report generations of performance, SLA etc.
Assign calls to appropriate manpower. (not limited to the below issues/requests & applicable to current and future list of approved software) e.g.:
**Salary**: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Ability to commute/relocate:
- Andheri, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- Helpdesk Coordinator: 1 year (required)
- Ticketing Tools: 1 year (required)
- Vendor management: 1 year (required)
**Speak with the employer**
+91 +91 91369 89634
-
Helpdesk Coordinator
5 days ago
Andheri East, Mumbai, Maharashtra, India The Flaavours Full timeHelpdesk coordinator required for Andheri East (MIDC) Excellent communication and writing skills Willing to travel Pan India occasionally job purpose. **Job Types**: Full-time, Permanent **Salary**: ₹25,000.00 - ₹30,000.00 per month **Benefits**: - Cell phone reimbursement Day range: - Weekend availability Shift: - Day shift **Experience**: -...
-
IT Helpdesk Coordinator
3 days ago
Mumbai, India Crimson Interactive Pvt. Ltd Full timeWe are seeking a highly organized and customer-focused individual to join our IT Infra team as an IT Helpdesk Coordinator. As the IT Helpdesk Coordinator, you will be responsible for providing technical support and ensuring efficient resolution of IT-related issues for our organization. Your role will involve coordinating helpdesk activities, managing user...
-
Helpdesk Coordinator
1 week ago
Ghansoli, Navi Mumbai, Maharashtra, India Dixit Infotech Full time ₹ 2,50,000 - ₹ 7,50,000 per yearAbout CompanyDixit Infotech Services Pvt. Ltd. is one of India's leading information technology service integrators and solution providers. Dixit is a fast-paced, dynamic organization. Our pride and glory lie in being a customer-centric and forward-thinking company.45 years young, our long experience packed with up-to-date trends and knowledge makes us an IT...
-
Helpdesk Support
1 week ago
Mumbai, Maharashtra, India Quess IT Staffing Full time**About Us** “Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest...
-
Helpdesk Coordinator
1 week ago
Goregaon, Mumbai, Maharashtra, India Konverge Technologies Private Limited Full timeGreeting from the **Konverge Technology Pvt Ltd.** We are Currently Hiring for the Helpdesk Coordinator. About Company Profile. **Konverge Technologies **is a company that we are really excited to introduce to you. With a performance-driven approach and a strong customer portfolio, Konverge has grown from its humble beginnings in 2013 to become a highly...
-
Helpdesk Coordinator
1 day ago
Mumbai, India Genesys international Corporation Ltd Full timeLooking for Helpdesk Coordinator. Below are the requirements: Experience - 1-2 years Responsible for - To access and analyze the problem, to study its impact and to advise on the proper supportive functions that are necessary. - To recognize the problem areas, to gather the relevant information, and to conduct thorough research to diagnose the source or the...
-
Helpdesk Executive
3 days ago
Bandra, Mumbai, Maharashtra, India CARE INFOTECH Full time**Position Overview**: The Helpdesk Executive will be responsible for managing helpdesk operations, ensuring seamless ticket resolution, and providing effective IT support services. This role requires expertise in helpdesk and service desk management, ticketing processes, ITSM tools, and effective communication. **Key Responsibilities**: - **Helpdesk and...
-
Helpdesk Executive
7 days ago
Mumbai, Maharashtra, , India Karma Management Global Consulting Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per yearThe Compliance Helpdesk Executive will act as the first point of contact for employees and clients regarding compliance -related queries. The role involves providing timely resolutions, coordinating with internal teams, maintaining accurate records, visiting the PF office when required, and ensuring adherence to compliance standards and...
-
Helpdesk Executive
2 weeks ago
Mumbai, Maharashtra, India CARE INFOTECH Full time**Key Responsibilities**: - Assign tickets to the appropriate IT support personnel - Monitor ticket status and ensure timely follow-ups and closures - Communicate effectively with users regarding issue status and resolutions - Maintain records of issues, solutions, and user feedback - Generate reports on helpdesk activities and performance - Coordinate with...
-
IT Helpdesk Support Executive
23 hours ago
Vikhroli, Mumbai, Maharashtra, India Bizaccenknnect Pvt. Ltd. Full time ₹ 1,80,000 - ₹ 3,00,000 per yearHiring: IT Helpdesk Executive Location – Vikhroli, MumbaiExperience - 1.6 years of IT helpdesk/support experienceQualification - Any GraduateWorking Hours: 10:00 AM – 6:00 PMKey Responsibilities:Handle IT support calls and maintain SLA timelinesLog, track, and close incidentsCoordinate with engineers for issue resolutionManage maintenance schedules,...