Helpdesk Coordinator

JD - Support - 24 by 7 Qual-Any Graduate Job location-Ghansoli **Ticket Management**: Monitor, prioritize, and assign incoming support requests using the organization's ticketing system to ensure timely resolution. **Team Coordination**: Lead and schedule helpdesk staff, ensuring adequate coverage and prompt response to user inquiries. **Technical...

Job Title : IT Helpdesk CoordinatorLocation : Unit No. 170, C-Wing, 1st Floor, Akurli Industrial Estate, Akurli Road, Kandivali, Mumbai, Maharashtra 400101Company : Mindwave Systems Private LimitedWebsite : About the Company:Mindwave Systems Pvt. Ltd. is a leading IT solutions provider specializing in IT infrastructure, cloud computing, managed services, and...

**Key Responsibilities** - Act as the first point of contact for IT-related issues and service requests. - Assign calls/tickets to the appropriate support team members based on priority and expertise. - Monitor and track calls to ensure resolution within agreed SLAs. - Coordinate with internal IT teams and vendors to resolve incidents and service requests. -...

**Key Responsibilities**: - Assign tickets to the appropriate IT support personnel - Monitor ticket status and ensure timely follow-ups and closures - Communicate effectively with users regarding issue status and resolutions - Maintain records of issues, solutions, and user feedback - Generate reports on helpdesk activities and performance - Coordinate with...

**Helpdesk Executive - Powai** **Job ID** - 193700 **Posted** - 18-Dec-2024 **Service line** - GWS Segment **Role type** - Full-time **Areas of Interest** Facilities Management **Location(s)** Mumbai - Maharashtra - India Please note the designation is “Helpdesk Executive” and He / She is responsible for managing and coordinating...

We are hiring for IT Helpdesk / Support Coordinator position at Vikhroli, Mumbai location - **Education**:Graduation (mandatory) - **Experience**: 2 to 3 years - **Interview Process**: 1st Round : HR (Virtual)2nd Round : Technical (Virtual)Final Round : Technical (Face-to-Face) Job Timings will be : Shift Timing: 10:00 AM to 6:00 PM Monday to Saturday (2nd...

**Ticket Management**:Create, update, and manage support tickets using the designated ticketing system. Maintain accurate and detailed records of user interactions, issues, and resolutions. **Remote Support**: Provide remote assistance to users, guiding them through problem-solving steps, performing remote diagnostics, and offering solutions. **Hardware...

We are hiring for IT Helpdesk / Support Coordinator position at Vikhroli, Mumbai location - **Education**:Graduation (mandatory) - **Experience**: 2 to 3 years - Experience in handling multiple external customers - Knowledge of SLA, chargeable calls, and incident management - Experience in any ticketing tool - Preferred: ITIL Certified - **Interview...

We’re Hiring **| Help Desk / Network Engineer / IT Support Coordinator** **Location: Mumbai | Ahmedabad | Dehradun | Delhi** Notice Period**:Immediate Joiner/ 15 days** Qualification**:3-Year Diploma (E&T / IT / Electronics / Computer / EC / Electrical) or BCA** Experience**:2+ years** Role Highlights: - Provide IT support (hardware, software &...

Hands on Experience Global Ticket Tool (service Now) IT Incidents, New Requests, and problem Managements Support premiere Microsoft Customers in Implementations of Intune mobile Device Coordination with Respective Global Teams. Related users Level issues. Proficient in handling escalated calls and providing 1st &2nd Level Technical Support to...