Female Helpdesk Executive

5 hours ago

Bandra Mumbai Maharashtra, India CARE INFOTECH Full time

**Job Title**:
**Female Helpdesk Executive**

**Location**:
**Bandra, Mumbai**

**Experience**:
**1 to 2 Years**

**Salary**:
**₹12,000 to ₹15,000 per month**

**Job Overview**:
**Key Responsibilities**:

- **Helpdesk Operations**:

- Log, classify, and prioritize helpdesk tickets accurately.
- Assign tickets to appropriate technical teams or escalate if required.
- **Technical Troubleshooting**:

- Assist users with basic technical issues related to systems, software, printers, and network connectivity.
- Provide step-by-step technical guidance to end-users over calls or remotely.
- **Communication**:

- Maintain clear and professional communication with employees or clients regarding the status of their support requests.
- Update users about ticket progress and ensure timely resolution within SLA timelines.
- **Reporting and Documentation**:

- Maintain daily logs and generate reports on resolved, pending, and escalated tickets.
- Document recurring issues and suggest improvements to reduce downtime.
- **Inventory and Support Coordination**:

- Keep track of IT inventory such as laptops, desktops, peripherals, and software licenses.
- Coordinate with IT vendors for hardware replacements or maintenance when needed.
- **Customer Service**:

- Provide a positive customer experience through professional and friendly communication.
- Address user concerns efficiently and ensure satisfaction.

**Key Skills and Competencies**:

- Excellent communication skills (verbal and written) in **English and Hindi**.
- Basic knowledge of IT systems, MS Office, and helpdesk ticketing tools.
- Good problem-solving and troubleshooting abilities.
- Ability to multitask, prioritize tasks, and work under pressure.
- Strong interpersonal skills and a customer-centric approach.

**Qualifications**:

- Minimum **Graduate** in any field.
- Basic knowledge of IT systems and technical support processes is preferred.

**Work Schedule**:

- Full-Time, 6 Days a Week
- **Shift Timing**: 9:30 AM to 6:30 PM

**Benefits**:

- Competitive salary between **₹12,000 to ₹15,000** per month.
- Opportunity to work in a professional and supportive environment.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Shift:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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