Team Member Customer Helpdesk

1 week ago

Navi Mumbai Maharashtra, India Yotta Infrastructure Full time

We are Hiring for Team Member of Customer Helpdesk

Job Scope:
The Team Member of Customer Helpdesk will be responsible for monitoring IT infrastructure, Mails, etc. Have a smooth business as usual (BAU), In-depth Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services, delivering customer service through multiple channels including human, digital, self-service, and automated.

Job Responsibilities

Answer / reply on customer phone calls & mails.

Understand the customer request / incident and create a ticket and map it to the correct technical teams.

Coordinate with customer, internal tech teams, vendor team, cross department.

Maintain the Response & Update SLA.

Publish communication based on activities, incident, etc.

Educate customer on Yotta's customer portal.

Make the shift in charge aware of alerts generated which are critical.

Coordinate with cross department as and when required.

Every communication to be documented on mail.

Identify issue which are a hindrance in day-to-day operations and have it added in the Shift lead’s tracker.

Alert the Shift In charge based on criticality of Alert / customer’s mail.

publishing reports in every shift.

Ensure Compliance to all the management systems of the organization

Good to have Skills:
Routing protocols: OSPF, EIGRP, BGP, etc.

Good command on communication skills i.e., verbal & written.

Good analytical skills.

Basic awareness of all the technologies

Good at Excel

Awareness on Environmental, Health and Safety, Energy, Information Security, Quality, Service Management, Business continuity and other management systems of the organization.

Behavioral Attributes:
Action Orientation & Accountability

Art of Skillful Conversation

Creativity & Problem Solving

Business Acumen

Dealing with ambiguity

Learning on the fly

Building Trust

Customer Focus

Intellectual Horsepower

Prioritizing, Planning & Organizing

Process-Quality Excellence

Listening, Sensing, Observing

Building Collaborative Relationships

Qualification and Experience:
Bachelor's degree in computers BCA/ BSCIT /BSC in Computer

1-4 years of experience

  • IT Helpdesk Supervisor

    1 week ago

    Navi Mumbai, Maharashtra, India Medpace, Inc. Full time

    Job Summary: Due to our continued growth, we are seeking a qualified Helpdesk Supervisor to fill a vital role in our IT Support Team. Responsibilities: - Responsible for day-to-day operations including end user technical support; - Acts as a point of escalation for helpdesk associates regarding policy, procedures, and customer service interactions...

  • IT Helpdesk Coordinator

    3 days ago

    Mumbai, Maharashtra, India JENX Digitech Pvt Ltd Full time

    **Key Responsibilities** - Act as the first point of contact for IT-related issues and service requests. - Assign calls/tickets to the appropriate support team members based on priority and expertise. - Monitor and track calls to ensure resolution within agreed SLAs. - Coordinate with internal IT teams and vendors to resolve incidents and service requests. -...

  • Helpdesk Support

    2 weeks ago

    Nariman Point, Mumbai, Maharashtra, India Firstventure Corporation Full time

    **We are hiring. Join us.**: Roles and Responsibilities Helpdesk Support works with other team members within the Operations Department along with team members in the Software Design and Development, Operations and Business Development departments. This role has the following responsibilities: Common Responsibilities - Handle customer complaints - Provide...

  • Helpdesk Coordinator

    4 days ago

    Ghansoli, Navi Mumbai, Maharashtra, India Dixit Infotech Full time

    About CompanyDixit Infotech Services Pvt. Ltd. is one of India's leading information technology service integrators and solution providers. Dixit is a fast-paced, dynamic organization. Our pride and glory lie in being a customer-centric and forward-thinking company.45 years young, our long experience packed with up-to-date trends and knowledge makes us an IT...

  • Team Member

    5 days ago

    Navi Mumbai, Maharashtra, India Keventers Full time

    Roles & Responsibilities Position - Team Member - Guest / Customer Service - Billing - Order Receiving, Product preparation, and Delivering - Material Inventory & Management - Maintain Store Hygiene - Age - 18 to 25 years - Education - Minimum 10th or 12th **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹11,000.00 - ₹12,000.00 per...

  • IT Helpdesk Coordinator

    1 week ago

    Andheri, Mumbai, Maharashtra, India Acma Computers Ltd Full time

    _**Helpdesk Coordinator.**_ Helpdesk shall also be responsible for prioritization of the calls as per the severity levels. Helpdesk shall generate end of the day report of calls (Open/ SLA Breached / Closed). Re-investigate and resolve the reopening of tickets. Notifying Customer with call ticket and update on who is attending and when (currently the...

  • Helpdesk Support Executive

    5 days ago

    Navi Mumbai, Maharashtra, India Yotta Infrastructure Full time

    Job Scope:The Team Member of the Customer Helpdesk will be responsible for monitoring IT infrastructure, Mails, etc. Have a smooth business as usual (BAU), In-depth Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services, delivering customer service through multiple channels...

  • IT Helpdesk Coordinator

    2 weeks ago

    Navi Mumbai, Maharashtra, India chembond solenis water technologies Full time

    2-4 years Navi Mumbai 300000 (INR) - 400000 (INR) Job Description a. Oversee Helpdesk Ticketing System - Ensuring tickets logging, distribution i.e. resource allocation, tracking & Follow-up & get it resolved in timely manner b. Supervise IT staff - Manage day-to-day activities of the help desk team, ensuring proper staffing levels and task allocation....

  • Helpdesk Executive

    3 days ago

    Mumbai, Maharashtra, India Bloom Electronics Private Limited Full time

    **Job Title**:Helpdesk Engineer** Location: Mumbai (CST) Department: IT Support Reports To: Team Leader **Job Overview**: The Helpdesk Engineer provides technical support and assistance to end-users for a variety of hardware and software issues. This role involves troubleshooting, diagnosing, and resolving technical problems while ensuring exceptional...

  • Team Member

    2 weeks ago

    Mumbai, Maharashtra, India Waays Live Solutions Pvt. Ltd. Full time

    ** URGENT HIRING OF TEAM MEMBER** **Today is a walk in interview if you are available then only for this position.** **Job Location will be at** **1) Mumbai Airport Terminal 2.** **2) Dombivali** **3) Goregoan-Oberior** **For that PASSPORT CARD is mandatory for this position so those who have valid passport card for Airport location they only...