IT Helpdesk Supervisor

1 week ago

Navi Mumbai Maharashtra, India Medpace, Inc. Full time

Job Summary:
Due to our continued growth, we are seeking a qualified Helpdesk Supervisor to fill a vital role in our IT Support Team.

Responsibilities:

- Responsible for day-to-day operations including end user technical support;
- Acts as a point of escalation for helpdesk associates regarding policy, procedures, and customer service interactions requiring supervisor intervention;
- Trains, coaches, and mentor's other helpdesk associates to achieve team and department goals;
- Proactively identifies training opportunities and provide recommended solutions to enhance the overall interaction of inbound caller experience;
- Performs high quality and timely solutions and exhibits initiative with completing assignments and making improvements to the Help Desk service processess;
- Provides reports, analysis, feedback, and other recommendations for improving customer service/experience and optimize operational efficiencies;
- Maintains professionalism in interactions with all coworkers, colleagues, and end users.

Qualifications:

- Minimum 5 years of industry experience;
- In depth knowledge of PC hardware and general operating system components;
- Has excellent interpersonal skills interacting with end users, team members, and executive leadership teams;
- Highly effective problem-solver with the ability to quickly acknowledge when issues should be escalated;
- Familiarity with creating reports on operational SLA and using analytics to optimize operational efficiency; and
- Displays good relationship skills to be a role model for the team.

Medpace Overview:
Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across almost 40 countries.

Why Medpace?:
People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today.

The work we’ve done over the past 30+ years has positively impacted the lives of countless patients and families who face hundreds of diseases across all key therapeutic areas. The work we do today will improve the lives of people living with illness and disease in the future.

**Medpace Perks**
- Hybrid work-from-home options (dependent upon position and level)
- Competitive PTO packages
- Company-sponsored employee appreciation events
- Employee health and wellness initiatives
- Flexible work schedule
- Competitive compensation and benefits package
- Structured career paths with opportunities for professional growth

**Awards**
- Recognized by Forbes as one of America's Most Successful Midsize Companies in 2021, 2022, 2023 and 2024
- Continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility

**What to Expect Next**

A Medpace team member will review your qualifications and, if interested, you will be contacted with details for next steps.

EO/AA Employer M/F/Disability/Vets

  • Helpdesk Supervisor

    2 weeks ago

    Mumbai, Maharashtra, India Agha Caravan International Full time

    Position: Helpdesk Supervisor for Neom Project - Saudi Arabia **Salary**: 3**000 - 3500 SAR** **Key Responsibilities**: - Welcome and assist visitors, manage incoming calls, and address inquiries. - Support daily administrative tasks efficiently. **Requirements**: - High school degree or equivalent. - Minimum 5 years of experience in a similar role. -...

  • Supervisor

    5 days ago

    Ghansoli, Navi Mumbai, Maharashtra, India AGS Transact Technologies Limited Full time

    2. Ability to manage and track timely call logging/dispatch/closure process and perform necessary Quality Audits and any Helpdesk services delivered. 3. Collaborate with Clients, Vendors and Project Managers as per assignments. 4. Should be knowledgeable of Escalation Resolution process and proactively initiate and close pending action items as per...

  • Helpdesk Executive

    1 week ago

    Bandra, Mumbai, Maharashtra, India Powermech Services Pvt. Ltd. Full time

    Receive, log, and track service requests, complaints, and maintenance calls. - Assign tasks to technical teams (electrical, HVAC, plumbing, etc.) and follow up on completion. - Maintain accurate records in the Help Desk system or facility management software. - Ensure timely escalation of unresolved or urgent issues to supervisors or management. - Provide...

  • BMS Engineer

    2 weeks ago

    Navi Mumbai, India OCS India Full time

    Position : BMS Engineer Education : Diploma/Degree in Electrical/Electronics/ Electronics & Instrumentation Engineering Experience : Min 5 Yrs + in BMS supervisor Job Location Ulwe _Navi Mumbai JD: Shall be responsible to Operate and maintain all BMS systems as appropriate to ensure continuous operation of the facility. Carry out PM activities as per...

  • Supervisor-operation

    2 weeks ago

    Maharashtra, India Larsen & Toubro Limited Full time

    Processing of Employee benefit claims, travel (domestic/international) claims, payment vouchers, Lease rent processing - Accounting & payment of claims. Handling Monthly, quarterly, annual accounts closing activities including bank reconciliation, vendor reconciliation. - Ensuring quality processing & adherence to SLA/TAT - Resolving HR/employee queries -...

  • Call Coordinator

    1 week ago

    Borivali, Mumbai, Maharashtra, India BHARAT IT SERVICES LTD Full time

    Job Title: Helpdesk/Call Coordinator - IT Hardware Services **Responsibilities**: - Receive and respond to customer inquiries and issues related to IT hardware - Troubleshoot and resolve basic technical issues or escalate to senior technicians - Coordinate with technical teams to resolve complex issues - Manage ticket queues and update issue logs - Provide...

  • Facilities Manager

    7 days ago

    Navi Mumbai, Maharashtra, India Noble Hat Solutions Full time

    Noblehat Solutions is HiringEmail resume to Join Our Growing Facilities Management TeamAs an upcoming Facilities Management Organization, we're building a dynamic team of professionals who are passionate about service excellence, operational efficiency, and customer satisfaction. If you have 1–5 years of experience in the facilities or allied services...

  • Packing Supervisor

    2 weeks ago

    Mumbai, India Priya IT & HR Solutions-Placement Consultancy Full time

    We are Urgently hiring Packing Supervisor for Dombivali, Mumbai Location. Minimum 3 to 4 yrs experience required. CTC - 2.04 Lakhs to 2.16 Lakhs per annum (Depends upon your current CTC and Experience) Notice Period - Immediate If Interested share your updated CV. **Job Types**: Full-time, Regular / Permanent **Salary**: ₹12,000.00 - ₹18,000.50 per...

  • Supervisor, Ssc-operation

    2 weeks ago

    Maharashtra, India Larsen & Toubro Limited Full time

    Processing of Employee Benefit claims, travel (domestic/international) claims, payment vouchers, Lease rent payment processing. - Accounting & payment of claims. Handling Monthly, quarterly, annual accounts closing activities including bank reconciliation, vendor reconciliation. - Ensuring quality processing & adherence to SLA/TAT - Resolving HR/employee...

  • Marketing & Social Media Professional

    5 days ago

    Mumbai, Maharashtra, India Eway IT Solutions Full time

    **In addition to these key roles, this individual will also be accountable for on boarding new customers for our Mobile App and other news products, generating MIS reports, and managing product/customer helpdesk.** **Ø The person should have experience managing marketing campaigns with a business development bent of mind. Should have knowledge of handling...