IT Helpdesk Coordinator

**Key Responsibilities** - Act as the first point of contact for IT-related issues and service requests. - Assign calls/tickets to the appropriate support team members based on priority and expertise. - Monitor and track calls to ensure resolution within agreed SLAs. - Coordinate with internal IT teams and vendors to resolve incidents and service requests. -...

JD - Support - 24 by 7 Qual-Any Graduate Job location-Ghansoli **Ticket Management**: Monitor, prioritize, and assign incoming support requests using the organization's ticketing system to ensure timely resolution. **Team Coordination**: Lead and schedule helpdesk staff, ensuring adequate coverage and prompt response to user inquiries. **Technical...

About CompanyDixit Infotech Services Pvt. Ltd. is one of India's leading information technology service integrators and solution providers. Dixit is a fast-paced, dynamic organization. Our pride and glory lie in being a customer-centric and forward-thinking company.45 years young, our long experience packed with up-to-date trends and knowledge makes us an IT...

Key ResponsibilitiesAct as the first point of contact for IT-related issues and service requests.Assign calls/tickets to the appropriate support team members based on priority and expertise.Monitor and track calls to ensure resolution within agreed SLAs.Coordinate with internal IT teams and vendors to resolve incidents and service requests.Prepare and...

We’re Hiring **| Help Desk / Network Engineer / IT Support Coordinator** **Location: Mumbai | Ahmedabad | Dehradun | Delhi** Notice Period**:Immediate Joiner/ 15 days** Qualification**:3-Year Diploma (E&T / IT / Electronics / Computer / EC / Electrical) or BCA** Experience**:2+ years** Role Highlights: - Provide IT support (hardware, software &...

**Key Responsibilities**: - Assign tickets to the appropriate IT support personnel - Monitor ticket status and ensure timely follow-ups and closures - Communicate effectively with users regarding issue status and resolutions - Maintain records of issues, solutions, and user feedback - Generate reports on helpdesk activities and performance - Coordinate with...

Education - B. Com Graduate - Experience - 4 to 7 years - Managing of Employee Helpdesk (both ticket system & IVR system) & ensuring continual improvement in the support. - Responsible for development of Helpdesk Associates and ensure that they are cross trained across all functions/queues. - Ensure the Resolution of Queries/Requests/Complaints with...

**Helpdesk Executive - Powai** **Job ID** - 193700 **Posted** - 18-Dec-2024 **Service line** - GWS Segment **Role type** - Full-time **Areas of Interest** Facilities Management **Location(s)** Mumbai - Maharashtra - India Please note the designation is “Helpdesk Executive” and He / She is responsible for managing and coordinating...

**Key Responsibilities**: - Understand client project briefs and coordinate for deliverables. - Collaborate with multiple stakeholders including clients, doctors, patients, field teams, and internal departments. - Plan, organize, and monitor project progress with timely maintenance and reporting. - Prepare and submit periodic reports in Excel or PowerPoint...

We are hiring for IT Helpdesk / Support Coordinator position at Vikhroli, Mumbai location - **Education**:Graduation (mandatory) - **Experience**: 2 to 3 years - **Interview Process**: 1st Round : HR (Virtual)2nd Round : Technical (Virtual)Final Round : Technical (Face-to-Face) Job Timings will be : Shift Timing: 10:00 AM to 6:00 PM Monday to Saturday (2nd...