Supervisor - Helpdesk Operations
4 days ago
Education - B. Com Graduate
- Experience - 4 to 7 years
- Managing of Employee Helpdesk (both ticket system & IVR system) & ensuring continual improvement in the support.
- Responsible for development of Helpdesk Associates and ensure that they are cross trained across all functions/queues.
- Ensure the Resolution of Queries/Requests/Complaints with appropriate response. Maintain the Quality of responses to the calls/SRs. Interception of ongoing call for quality monitoring
- Coordination with respective Process Leads to ensure right information and content is being delivered by Helpdesk associates
- Working with IT and Process teams to keep tools such as ChatBots, Portals etc updated
- Assisting / facilitating the training of team members on areas such as Soft Skills, Process training.
- Suggest process improvements & drive automation/digitalization
- Monthly MIS preparations & presentations on Monthly review meetings
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IT Helpdesk Supervisor
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Navi Mumbai, Maharashtra, India Medpace, Inc. Full timeJob Summary: Due to our continued growth, we are seeking a qualified Helpdesk Supervisor to fill a vital role in our IT Support Team. Responsibilities: - Responsible for day-to-day operations including end user technical support; - Acts as a point of escalation for helpdesk associates regarding policy, procedures, and customer service interactions...
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Helpdesk Supervisor
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Helpdesk Operator
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Employee Helpdesk
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Helpdesk Executive
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Helpdesk Executive
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Mumbai Central, Mumbai, Maharashtra, India Progressive Infotech Pvt. Ltd Full timeThe IT Helpdesk Support will serve as the first point of contact for internal and external users seeking technical assistance. The role involves providing technical support, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems. This individual should possess excellent communication skills and be capable of working in...
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IT Helpdesk Coordinator
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Mumbai, India Crimson Interactive Pvt. Ltd Full timeWe are seeking a highly organized and customer-focused individual to join our IT Infra team as an IT Helpdesk Coordinator. As the IT Helpdesk Coordinator, you will be responsible for providing technical support and ensuring efficient resolution of IT-related issues for our organization. Your role will involve coordinating helpdesk activities, managing user...
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HR Operation-International Helpdesk
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Employee Helpdesk
1 week ago
Mumbai, Maharashtra, India Tata Consultancy Services (TCS) Full time ₹ 2,50,000 - ₹ 5,00,000 per yearRole Name: Associate/Employee HelpdeskLocation: MumbaiShift: Night and rotational shiftsWork from Office OnlyRole Summary – Associate Employee Helpdesk –The associate will be responsible for the HR administration transactions and query management for areas such as onboarding, leaves, payroll, benefits, documentation, workforce/ systems etc. The role...