Supervisor - Helpdesk Operations
3 days ago
Education - B. Com Graduate
- Experience - 4 to 7 years
- Managing of Employee Helpdesk (both ticket system & IVR system) & ensuring continual improvement in the support.
- Responsible for development of Helpdesk Associates and ensure that they are cross trained across all functions/queues.
- Ensure the Resolution of Queries/Requests/Complaints with appropriate response. Maintain the Quality of responses to the calls/SRs. Interception of ongoing call for quality monitoring
- Coordination with respective Process Leads to ensure right information and content is being delivered by Helpdesk associates
- Working with IT and Process teams to keep tools such as ChatBots, Portals etc updated
- Assisting / facilitating the training of team members on areas such as Soft Skills, Process training.
- Suggest process improvements & drive automation/digitalization
- Monthly MIS preparations & presentations on Monthly review meetings
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Helpdesk Operator
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Pune, Maharashtra, India Cushman & Wakefield Full time**Job Title** Helpdesk Operator **Job Description Summary** Support work order system handling, request, helpdesk support task. - Provide assistance to the on-site Facilities Management team to ensure timely and quality service delivery of requests. - Create work orders and assign work orders to multiple technicians, subcontractors, and vendors. - Answer...
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Supervisor Ssc-operation
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Helpdesk Executive
1 week ago
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Helpdesk Executive
1 week ago
Mumbai Central, Mumbai, Maharashtra, India Progressive Infotech Pvt. Ltd Full timeThe IT Helpdesk Support will serve as the first point of contact for internal and external users seeking technical assistance. The role involves providing technical support, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems. This individual should possess excellent communication skills and be capable of working in...
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Supervisor Payroll Operations
7 days ago
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IT Helpdesk Coordinator
1 week ago
Mumbai, India Crimson Interactive Pvt. Ltd Full timeWe are seeking a highly organized and customer-focused individual to join our IT Infra team as an IT Helpdesk Coordinator. As the IT Helpdesk Coordinator, you will be responsible for providing technical support and ensuring efficient resolution of IT-related issues for our organization. Your role will involve coordinating helpdesk activities, managing user...
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HR Operation-International Helpdesk
3 days ago
Bengaluru, Mumbai, India Enrich And Enlight Business Consulting Full time ₹ 4,00,000 - ₹ 12,00,000 per yearRole & responsibilitiesHaving 5 to 10 Years of experience in Hr operation in International DomainExperience in HR operationExperience in International DomainExperience in HR HelpdeskExperience in HANDLING International Clients
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Control Room Operator
2 weeks ago
Mumbai, India Al Sartaj Management Services Full time**Job Vacancy**: - Job Title CONTROL ROOM OPERATOR /HELPDESK- Number Of Vacancy 3- Industry Area FACILITY MAINTENANCE- Key Skills- Salary(per annum) 3,75,000- Work Experience 5 Year**Job Requirements**: - Job Location- Job Country 18- Job State DOHA- Job City DOHA- Job Address- Company Profile- Company Name AL SARTAJ MANAGEMENT SERVICE- Contact...
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Team Lead
7 days ago
Pune, Maharashtra, India, Maharashtra Sakon Full timeJob descriptionLeadership and SupervisionLead, mentor, and motivate the Helpdesk team to achieve high performance and maintain a positive work environment.Conduct regular one-on-one meetings, performance reviews, and team meetings to address issues and provide feedback.Assist in the recruitment, training, and onboarding of new Helpdesk staff.Operational...
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Helpdesk Executive
1 week ago
Prabhadevi, Mumbai, Maharashtra, India Crest Property Solutions Private Limited Full time**We are looking for helpdesk executive** **Project: - Rustomjee Crown** **Site - Prabhadevi** Key Accountabilities - The Helpdesk Executive is responsible for maintaining club, banquet and complaint management - Maintaining and monitoring office administration, compliant management. Responsible for daily operational activities. - Keep records of vendor...