Ecom Helpdesk Executive

1 week ago


Andheri East Mumbai Maharashtra, India IMPACT Infotech Pvt. Ltd Full time

**Key Responsibilities**:

- Handle order-related issues (tracking, cancellations, returns, exchanges, refunds).
- Coordinate with logistics partners, warehouse, and sellers to resolve customer complaints.
- Maintain accurate records of customer interactions and transactions.
- Monitor helpdesk tickets and ensure timely closure as per SLA.
- Provide customers with product, order, and delivery information.
- Escalate unresolved issues to the concerned department and follow up until resolution.
- Share regular reports on customer issues, trends, and service quality with management.
- Assist in process improvement to enhance customer satisfaction.

Pay: ₹15,000.00 - ₹17,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Application Question(s):

- What is your current location?
- What is your total years of experience?
- Current CTC or Take home salary?
- What is your notice period?

Work Location: In person



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