Senior Helpdesk Executive

1 day ago


Andheri East, Maharashtra, India IMPACT Infotech Pvt. Ltd Full time ₹ 4,20,000 per year

Key Responsibilities:

  • Lead a team of helpdesk coordinators handling national or regional customer calls.
  • Monitor team performance, call quality, and SLA adherence.
  • Allocate tasks and ensure workload balance across team members.
  • Conduct regular team meetings, training, and feedback sessions to improve communication and service quality.
  • Guide team members in troubleshooting, escalation handling, and CRM updates.
  • Maintain discipline, professionalism, and adherence to helpdesk protocols.
  • Collaborate with management to improve helpdesk processes and customer experience.
  • Act as the escalation point for complex or unresolved customer issues.

Job Type: Full-time

Pay: ₹30, ₹35,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Application Question(s):

  • What is your current location?
  • What is your total years of experience?
  • Current CTC or Take home salary?
  • What is your notice period?

Work Location: In person



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