Senior Helpdesk Executive
3 days ago
Key Responsibilities:
- Lead a team of helpdesk coordinators handling national or regional customer calls.
- Monitor team performance, call quality, and SLA adherence.
- Allocate tasks and ensure workload balance across team members.
- Conduct regular team meetings, training, and feedback sessions to improve communication and service quality.
- Guide team members in troubleshooting, escalation handling, and CRM updates.
- Maintain discipline, professionalism, and adherence to helpdesk protocols.
- Collaborate with management to improve helpdesk processes and customer experience.
- Act as the escalation point for complex or unresolved customer issues.
Job Type: Full-time
Pay: ₹30, ₹45,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Application Question(s):
- What is your current location?
- What is your total years of experience?
- Current CTC or Take home salary?
- What is your notice period?
Work Location: In person
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