IT Helpdesk Associate

1 week ago

Navi Mumbai, India ESYTES INNOVATIONS AND ADVERTISING PRIVATE LIMITED Full time

**Ticket Management**:Create, update, and manage support tickets using the designated ticketing system. Maintain accurate and detailed records of user interactions, issues, and resolutions.

**Remote Support**: Provide remote assistance to users, guiding them through problem-solving steps, performing remote diagnostics, and offering solutions.

**Hardware Setup and Maintenance**: Assist in the setup, configuration, and maintenance of computer hardware, peripherals, and mobile devices. Coordinate hardware repairs and replacements as needed.

**Security and Compliance**:Support and enforce IT security policies and procedures, including user access control, password management, and data protection. Assist in antivirus and anti-malware activities.

**Documentation**: Maintain accurate documentation of IT processes, procedures, and knowledge base articles for internal use. Contribute to the creation and maintenance of user guides and FAQs.

**Collaboration**:Work closely with other IT team members to escalate and resolve complex technical issues. Collaborate to share knowledge and improve overall support quality.

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**Education**:A bachelor’s degree in information technology, bachelor’s degree In other fields with relevant 2-3 Years of experience. Certifications such as ITIL V4, V3 Foundation will be an added advantage.

**Experience**:1-3 years of experience in an IT helpdesk or technical support role is desirable.

**Communication**: Excellent verbal and written communication skills. Ability to explain technical concepts in simple terms.

**Customer Focus**:Strong customer service orientation and the ability to empathize with user concerns.

**Problem Solving**: Analytical and problem-solving skills to diagnose and resolve technical issues effectively.

**Time Management**:Ability to prioritize and manage multiple tasks while adhering to deadlines.

**Adaptability**:Willingness to learn and adapt to new technologies and processes.

**Salary**: ₹10,075.37 - ₹27,769.83 per month

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Application Question(s):

- Willing to work on contract?
- Current location?
- Years of experience?
- Working anywhere, if yes then notice period? (Days?)

**Experience**:

- total work: 3 years (required)

**Language**:

- English (required)

Ability to Commute:

- Navi Mumbai, Maharashtra (required)

Ability to Relocate:

- Navi Mumbai, Maharashtra: Relocate before starting work (preferred)

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