Enterprise Technology and Information Helpdesk

Job Description

ETI Helpdesk Technician

At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you’re starting out in your career or taking your next step as a seasoned professional, the EisnerAmper experience is one-of-a-kind. You can design a career you’ll love from top to bottom - we give you the tools you need to succeed and the autonomy to reach your goals. We are seeking an ETI Helpdesk Technician for our Mumbai office. We are seeking someone who thrives in a growing environment and providing clients with exceptional services.

What it Means to Work for EisnerAmper:

- You will get to be part of one of the largest and fastest growing accounting and advisory firms in the industry.
- You will have the flexibility to manage your days in support of our commitment to work/life balance.
- You will join a culture that has received multiple top “Places to Work” awards.
- We believe that great work is accomplished when cultures, ideas and experiences come together to create new solutions.
- We understand that embracing our differences is what unites us as a team and strengthens our foundation.
- Showing up authentically is how we, both as professionals and a Firm, find inspiration to do our best work.
- Numerous Employee Resource Groups (ERGs) to support our Diversity, Equity, &Inclusion (DE&I) efforts.

What Work You Will be Responsible For:

- Requires on-call availability in rotating 24x7x365 schedule.
- Be logged into the Help Desk hunt group and answer inbound support calls.
- Research, diagnose, troubleshoot, and identify solutions to resolve system issues.
- Following standard procedures for proper escalation of unresolved issues to theappropriate internal teams.
- Monitor incident queue and process incidents in a timely manner adhering to definedticket SLA’s.
- Update incident ticket status, resolution, and close details.
- Escalate unresolved and priority high incidents to Sr. Technicians.
- Perform remote troubleshooting for computers and mobile devices through diagnostic techniques and pertinent questions.
- Read, understand, and follow technical procedures and processes.

Basic Qualifications:

- Associate or bachelor’s degree in computer science in related field.
- 0 to 4 years of experience as a Computer Technician or IT environment (discipline).

Preferred/Desired Qualifications:

- Master’s degree in IT or equivalent field.
- Excellent in communication.
- Strong understanding of Microsoft operating systems and office products
- Strong customer service, good communication skills and active listener.
- Experience in using Ivanti or a similar ticketing system.
- Work scheduled shifts, and could work varied hours, days, nights, weekends, and overtime as dictated by business needs or department heads.
- Basic understanding of TCP/IP, Networking, VPN and Wi-Fi technologies.
- PC imaging, and support audio/video conferencing equipment.
- Ability to prioritize workload and manage time effectively.
- May require flexibility to travel to other local offices when deemed necessary.

About our Technology Team:
Technology is enhancing the ways we operate at every level of the firm, and the EisnerAmper Technology team is the driving force for that. Unlike your average IT team, you won’t find us simply administering technology, but serving as strategic advocates to deliver solutions that bring measurable, positive change for all our clients. Because we pivot fast and always embrace new perspectives, we’re creating a culture of technology across every department based on value and a true understanding of the business. By serving as partners to leaders throughout the organization, rather than as a resource, our Technology employees are accountable to each other and themselves to create a tangible impact based on results.

The way we see it, there is always something new we can start, stop doing, or reimagine. With this mentality, we don't let perfection get in the way of innovation. If you have a theory, you’ll have the autonomy to innovate, iterate, and collaborate to see it through. Because to us, there are no bad ideas—only avenues for us to grow as a team and individuals.

About EisnerAmper:
EisnerAmper is one of the largest accounting, tax, and business advisory firms, with nearly 4,000 employees and more than 400 partners across the world. We combine responsiveness with a long-range perspective; to help clients meet the pressing issues they face today and position them for success tomorrow.

Our clients are enterprises as diverse as sophisticated financial institutions and start-ups, global public firms, and middle-market companies, as well as high net worth individuals, family offices, not-for-profit organizations, and entrepreneurial ventures across a variety of industries. We are also engaged by the attorneys, financial professionals, bankers, and investors who serve these clients.

About EisnerAmper India:
EA