Operations Hotline Lead

2 days ago

Navi Mumbai, Maharashtra, India Mizuho Global Services Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called Mega Banks of Japan. MGS was established in the year 2020 as part of Mizuhos long-term strategy of creating a captive global processing center for remotely handling banking and IT related operations of Mizuho Banks domestic and overseas offices and Mizuhos group companies across the globe.

At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGSs development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the baseline of every process and operation carried out at MGS.

Whats in it for you?

  • Immense exposure and learning
  • Excellent career growth
  • Company of highly passionate leaders and mentors
  • Ability to build things from scratch

Know more about MGS: -

Position: Operations Hotline Lead

Shift :- Singapore Shift 6:00 AM IST

We are looking for an experienced Helpdesk Lead to manage and oversee the team responsible for addressing operational inquiries and resolving issues for internal and external stakeholders. This role requires strong leadership, excellent communication skills, and a solid understanding of operational processes in the banking or financial services domain.

Key Responsibilities:

  • Lead and supervise the helpdesk team to ensure efficient handling of inquiries, issue resolution and helpdesk operations.
  • Address escalated operational issues and provide guidance to ensure timely resolution.
  • Act as the primary point of contact for internal and external stakeholders regarding operational matters.
  • Analyze recurring issues and recommend solutions to improve workflows and operational efficiency.
  • Maintain accurate records of inquiries, resolutions, and process changes for reporting and audits.
  • Provide training and mentorship to hotline team members to enhance their skills and knowledge.
  • Generate regular reports on hotline performance and operational metrics.
  • Attain to achieve error free operations assigned to helpdesk team.
  • Maintain detailed records of customer interactions and payment issues for audit and reporting purposes.
  • Contribute to IT projects involving deployments, upgrades and rollouts.

Skills:

  • Ability to lead, motivate, and manage a team effectively.
  • Strong decision-making and conflict resolution skills.
  • Knowledge of corporate Banking products and processes (preferred).
  • Hands on Experience in any applications (ACBS, Exim bill, Clear eye, FlexCube) (Must have)
  • Sound understanding of Corporate banking operation processes.
  • Strong organizational skills to ensure deadlines are met
  • Good Written and Verbal communications skills
  • Should be flexible with working shift.

Qualification: - A Master's Degree, preferably in Science, Finance, Business and IT, is preferred.

Experience: At least 10 years of experience in customer service, helpdesk support, or Corporate Banking Operation

Interested can share the updated CV's in

Preferred candidate from Mumbai under 20 kilometers

Address:

Mizuho Global Services India Pvt. Ltd,

11th Floor, Q2 Building Aurum Q Park, Gen 4/1,

Ttc, Thane Belapur Road, MIDC Industrial Area,

Ghansoli, Navi Mumbai

  • State Bank Operations Support Services

    4 weeks ago

    Mumbai, Maharashtra, India SBI Operations Support Full time

    About the Role:We are hiring Circle Managers to lead lending operations in Agri, MSME, and SME segments. This senior role requires strong leadership and business development expertise.Key Responsibilities:- Drive growth in Agri, MSME, and SME loan portfolios.- Build and maintain strong customer and stakeholder relationships.- Ensure compliance with internal...

  • Investment Operations Team Lead

    2 weeks ago

    Mumbai, Maharashtra, India beBeeInvestment Operations Manager Full time ₹ 30,00,000 - ₹ 50,00,000

    Job Opportunity",">This position involves overseeing the lifecycle activities of various financial instruments, including leveraged loans, CLOs, private debt, and collective investments.",">The successful candidate will be responsible for ensuring the accurate processing and settlement of these transactions, as well as maintaining relationships with key...

  • Senior Investment Operations Lead

    2 weeks ago

    Navi Mumbai, Maharashtra, India beBeeInvestment Full time ₹ 40,00,000 - ₹ 50,00,000

    Role SummaryWe are seeking a seasoned professional to lead the delivery of high-quality investor servicing operations. The ideal candidate will possess extensive experience in managing large-scale engagements and have a proven track record of building strong client partnerships.Key Responsibilities:Develop and execute strategic plans to drive growth and...

  • Financial Operations Lead

    2 weeks ago

    Navi Mumbai, Maharashtra, India beBeeFinancial Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job Title: Financial Operations LeadWe are seeking a seasoned financial professional to oversee the preparation and analysis of financial reports, ensuring accuracy and compliance with tax regulations. The ideal candidate will have expertise in building financial models, conducting ratio analysis, and providing insights on cost optimization and working...

  • Lead - Network & Security Operations

    3 weeks ago

    Navi Mumbai, Maharashtra, India Jio Platforms Limited (JPL) Full time

    Total experience: 20+ yearsQualification: B.E/B.Tech + MBALocation: Navi MumbaiJob PurposeLead and manage the complete IT Operation functions related to Data Center sub-functions, following responsibilities but not limited to:Data Center Network & Security Operation: Manage the entire data center Network & Security Operations with 100% uptime, AIOPS based...

  • Lead - Network & Security Operations

    2 weeks ago

    Navi Mumbai, Maharashtra, India Jio Platforms Limited (JPL) Full time

    Total experience: 20+ years Qualification: B.E/B.Tech + MBA Location: Navi Mumbai Job Purpose Lead and manage the complete IT Operation functions related to Data Center sub-functions, following responsibilities but not limited to: Data Center Network & Security Operation: Manage the entire data center Network & Security Operations with 100% uptime, AIOPS...

  • Operations Team Lead

    1 week ago

    Navi Mumbai, Maharashtra, India beBeeoperations Full time ₹ 9,00,000 - ₹ 12,00,000

    The role of the Operations Manager is a key position within our organization.Key Responsibilities:Complete monitoring of team performance to identify areas for improvement.Manage day-to-day planning, operational challenges and solve problems of a team of agents.Maintenance of accurate data records and meeting revenues and targets.Production of daily MIS...

  • Transportation Operations Lead

    2 weeks ago

    Navi Mumbai, Maharashtra, India beBeeFleet Full time ₹ 5,00,000 - ₹ 10,00,000

    Job OpportunityA Logistics Manager is responsible for overseeing the daily operations of a transportation team. The ideal candidate will have at least 5 years experience in transport or logistics management, with expertise in fleet management, coordination with customers and drivers, and preventative maintenance of vehicles.Key Skills:Fleet...

  • Team Lead

    1 week ago

    Navi Mumbai, Maharashtra, India Outworx Solutions Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We're Hiring: Team Lead ITIL Certified Location: Worli & Navi Mumbai (On-site) Experience: 7+ Years Job Type: Full-Time Certification Required: ITILAre you an experienced IT professional with a passion for leadership and process excellence? We're looking for a Team Lead (ITIL Certified) to join our dynamic IT operations team. Key Responsibilities:Lead and...

  • Team Lead

    2 days ago

    Navi Mumbai, Maharashtra, India Cyfuture Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    Job Title: Team Lead - BPO OperationsCompany: Cyfuture India Pvt LtdLocation: Mahape/Ghansoli (Navi Mumbai)Salary: 25, ,000/- per monthJob Summary:Cyfuture India Pvt Ltd is seeking an experienced Team Lead to oversee BPO operations, ensuring seamless delivery of customer service and support. The successful candidate will lead a team, drive performance, and...