Operations Lead

1 week ago

Mumbai, Maharashtra, India Pluckk Full time ₹ 15,00,000 - ₹ 25,00,000 per year

About the job

Role Overview:

The
Operations Lead
will be responsible for managing the end-to-end operations at the Distribution Centre (DC) in Vashi, Navi Mumbai. This includes overseeing shift-based functions such as packing, receiving, dispatch, and last-mile delivery. The role plays a key part in driving operational efficiency, ensuring timely order fulfillment, and maintaining adherence to SOPs and service-level standards.

Key Responsibilities:

  • Lead daily operations across packing, receiving, dispatch, and delivery functions.
  • Supervise and align shift managers, warehouse staff, and delivery teams for smooth execution.
  • Collaborate with the MIS team to track orders, monitor manpower, and report on key operational metrics.
  • Drive adherence to SLAs for inventory movement, turnaround times, and delivery success rates.
  • Ensure hygiene, safety, and compliance with SOPs across the DC.
  • Identify operational bottlenecks and lead continuous improvement initiatives.
  • Report daily KPIs and operational dashboards to the City Head.

Requirements:

  • Bachelor's degree or MBA in Operations, Supply Chain, Logistics, or related field.
  • 5+ years of relevant experience in warehouse, logistics, or e-commerce operations.
  • Strong leadership skills with hands-on experience in managing shift-based teams.
  • Proficiency in MIS reporting, operations dashboards, and inventory systems.
  • Comfortable working in fast-paced, high-volume environments.
  • Prior experience in fresh produce, FMCG, or food supply chain is a strong advantage.
  • MBA/PGDM (preferred).

Interested candidates can share resume at

Preference would be given to candidates that come from relevant industry background & someone who can join in 15 days

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