
Service Desk Analyst
1 day ago
Key Responsibility Areas (KRA)Designation: Service Desk ExecutiveLocation: DelhiExperience: Minimum 2 years1. Service Desk and IT SupportResponsible for logging IT issues through phone, email, chat, and web portal.Log, track, and resolve incidents using Manage Engine and ADX tools.Assign tasks to engineers and ensure timely closure.Ensure HP warranty and AMC support coverage for all IT equipment.2. Data Management and ReportingMaintain HP warranty call tracker in ADX.Ensure SLA compliance and generate management reports including:Daily Open Call, Summary, and CSAT ReportsPrinter/Projector ReportsAMC Tracker Reports (Monthly)MIS Reports (Weekly/Monthly)Monthly Service Desk Presentations3. Procurement and Vendor CoordinationObtain hardware quotations, coordinate approvals, and process POs.Track invoice submissions and follow up for timely payments.Coordinate with vendors for supply chain efficiency4. Vendor and Team Performance MonitoringMonitor the performance of engineers across all locations and submit daily reports.Evaluate AMC partners' service and share improvement feedback.Prepare and share Minutes of Meetings (MOMs) daily to ensure smooth operations.
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Service Desk Analyst
7 hours ago
Delhi, India Launchio Consulting Full timeJob Title: Service Desk Analyst Location: Bangalore / Pune Salary Range: ₹5 LPA – ₹7 LPA (Based on Experience) About the Role We are looking for a highly skilled and customer-focused Service Desk Analyst to join our team. The ideal candidate should have excellent communication skills, hands-on experience with ticketing tools, and expertise in...
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Service Desk Analyst
2 weeks ago
Delhi, Delhi, India Wipro Limited Full time ₹ 1,04,000 - ₹ 1,30,878 per yearRole:The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectivesDo:Be responsible for primary user support and customer serviceRespond to queries from all calls, portal, emails, chats from the clientBecome familiar with each...
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Service Desk Analyst
4 days ago
Delhi, India Wipro Limited Full timeRole: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with...
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Technical Service Desk Analysts
4 days ago
North West Delhi, India Everise Full timeCompany Description Everise delivers happiness to millions of customers around the world by solving customer problems on behalf of some of the world's biggest brands. We specialize in healthcare, travel, technology, and financial services. As the leading customer experience firm, companies rely on Everise to transform customer care into something...
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Service Desk Analyst
1 day ago
Delhi, India ThoughtSol Infotech Ltd. Full timeKey Responsibility Areas (KRA) Designation: Service Desk Executive Location: Delhi Experience: Minimum 2 years 1. Service Desk and IT Support Responsible for logging IT issues through phone, email, chat, and web portal. Log, track, and resolve incidents using Manage Engine and ADX tools. Assign tasks to engineers and ensure timely closure. ...
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Service Desk Executive
1 week ago
Delhi, Delhi, India Innefu Labs Pvt. Ltd Full timeCompany: Innefu Lab Pvt. Ltd. Role: Service Desk Executive Experience: 0-2 years **Location: Delhi** Notice Period: Immediate Joiner Or 15 days We are a Series A Funded New Age Information Security & Data Analytics Company and we take pride in the fact that we have been delivering value to our customers with our innovative offerings and helping them adopt...
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Technical Service Desk Executive
4 days ago
Delhi, India Team Computers Full timeJob Summary: We are looking for a Technical Service Desk Executive to provide IT support to end-users. The role involves troubleshooting issues, managing service requests, and ensuring smooth day-to-day IT operations. Key Responsibilities: Troubleshoot issues on Windows, macOS, MS Office, Teams, OneDrive, and internal apps Support laptops, desktops,...
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IT Support and Service Desk Operator
1 day ago
Delhi, India ThoughtSol Infotech Ltd. Full timeKey Responsibility Areas (KRA) Designation: Service Desk Executive Location: Delhi Experience: Minimum 2 years 1. Service Desk and IT Support Responsible for logging IT issues through phone, email, chat, and web portal. Log, track, and resolve incidents using Manage Engine and ADX tools. Assign tasks to engineers and ensure timely closure. Ensure HP...
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Jira Service Desk Architect
4 days ago
Delhi, India The Hiring Lab Full timeWe have an opportunity 1 architect and 3 Developer to deliver this project as well as 1 performance tester. Location - Singapore, Onsite. Jira Service Desk Architect Experience 6+ Years: 1. JSM Certified 2. ITIL certified 3. Must have knowledge on setup Jira datacenter on prem instance. 4. Must have good knowledge in Jira Service Management...
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Information Technology Service Desk
7 hours ago
Delhi, India Live Connections Full timeTole - It Service Desk Experience - 1 to 3 years of experience Work Location - Pune or Bangalore Work Moce - Work from Office Required Notice Period - Immediate Joiners Must Have Min. 12-18 months’ work experience in IT Service Desk/ Tech support process providing remote support for Password Reset, Account Unlock using Active Directory, Basic knowledge of...