Service Desk Analyst

2 weeks ago

Delhi, Delhi, India Wipro Limited Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Role:

The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives

Do:

  • Be responsible for primary user support and customer service
  • Respond to queries from all calls, portal, emails, chats from the client
  • Become familiar with each client and their respective applications/ processes
  • Learn fundamental operations of commonly-used software, hardware and other equipment
  • Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
  • Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits

  • Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework

  • Regular MIS & resolution log management on queries raised

  • Record events and problems and their resolution in logs

  • Follow-up and update customer status and information
  • Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
  • Identify and suggest improvements on processes, procedures etc

Mandatory Skills: TIS Service Desk . >

  • Service Desk Specialist

    6 days ago

    Delhi, Delhi, India IT AISA Full time

    About the Role :We are seeking a motivated Service Desk Specialist to join our clients IT support team. This role is ideal for early-career professionals with 1 year of experience who want to develop technical expertise in end-user support, IT operations, and incident management. You will be the first point of contact for technical assistance, ensuring...

  • Senior Agent Service Desk

    2 weeks ago

    Delhi, Delhi, India SITA Full time

    Overview WELCOME TO SITASITA is the leading specialist in air transport communications and information technology We dont just connect the global aviation industry we apply decades of experience and expertise to address almost every core business operational baggage and passenger process in air transport As an organization we cover 95 of all...

  • Manager Front Desk

    2 weeks ago

    Delhi, Delhi, India JM Jain Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Roles & ResponsibilitiesSupervise all front desk activities, including reception, call management, guest handling and visitor management.Ensure efficient check-in/check-out processes for guests and visitors.Monitor appointment scheduling and ensure the reception area is well maintained.Train and manage front desk associates, assign tasks and monitor...

  • Front Desk Manager

    2 weeks ago

    Delhi, Delhi, India BALAKNATH HOTELS PRIVATE LIMITED Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionBALAKNATH HOTELS PRIVATE LIMITED is a company based in Delhi, India.Role DescriptionThis is a full-time on-site role for a Front Desk Manager located in Delhi, India. The Front Desk Manager will be responsible for customer service, receptionist duties, communication with guests, and managing reservations.QualificationsCustomer Satisfaction...

  • Front Desk Receptionist

    2 weeks ago

    Delhi, Delhi, India LegaXy Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Company DescriptionLegaXy is a prominent Sports Management & Entertainment brand, managing athletes, teams, leagues, and organizations within the sports ecosystem. We offer personalized partnerships and tailored services to athletes, ensuring all aspects of their lives are managed efficiently. Our commitment extends to creating meaningful content, building...

  • Front Desk Manager

    6 days ago

    Delhi, Delhi, India Derma Life Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Company DescriptionDermalife, founded by the renowned Dr. Gaurav Garg, is a leading dermatology and cosmetic treatment centre in New Delhi. Dr. Garg, with over 12+ years of professional experience, provides advanced and minimally invasive skin and hair treatments. Dermalife is dedicated to offering high-quality and affordable treatment options to its...

  • Front Desk Officer

    2 weeks ago

    Delhi, Delhi, India Rich Harvest Public School Full time

    A well-spoken, presentable and efficient Front Desk Officer /Receptionist to manage our school's front office operations. This role is vital in creating a welcoming environment for students, parents, visitors and staff.Requirements: • Minimum qualification: Graduation • 1–2 years of experience in a similar role (school experience is a plus) • Good...

  • Front Desk Receptionist

    6 days ago

    Delhi, Delhi, India Prime Clinic Full time ₹ 2,00,000 - ₹ 3,00,000 per year

    Job Location: Defence Colony, New Delhi.Job Timings: 10 AM to 7 PM - Monday to Saturday.We are looking for a friendly and professional Receptionist/Front Desk Executive to manage our front desk and provide excellent customer service to visitors and patients.Key Responsibilities:Greet and welcome visitors in a warm and courteous manner.Handle incoming calls,...

  • Front Desk Professional

    2 weeks ago

    Delhi, Delhi, India beBeeCustomerService Full time ₹ 7,20,000 - ₹ 10,80,000

    Job Title: Front OfficeWe are seeking a highly skilled and detail-oriented Front Desk Professional to join our team. In this role, you will play a vital part in delivering exceptional patient experience and ensuring the smooth operation of our hospital's front desk.Key Responsibilities:Improve overall patient satisfaction by focusing on high quality service...

  • Front Desk Executive

    2 weeks ago

    Delhi, Delhi, India Stunning Dentistry Full time

    Company Description Stunning Dentistry is India's Most Elite & Premier Dental Office dedicated to designing Stunning Smiles with a world-class experience. Role Description This is a full-time on-site role for a Front Desk Executive located in New Delhi. The Front Desk Executive will be responsible for handling receptionist duties, Patient management,...