Manager Front Desk

2 days ago

Delhi, Delhi, India JM Jain Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Roles & Responsibilities

  • Supervise all front desk activities, including reception, call management, guest handling and visitor management.
  • Ensure efficient check-in/check-out processes for guests and visitors.
  • Monitor appointment scheduling and ensure the reception area is well maintained.
  • Train and manage front desk associates, assign tasks and monitor performance.
  • Handle any kind of escalations with composure and professional manner.
  • Ensure smooth communication between guests, staff and management.
  • Maintain visitor's logs, access control and security protocols.
  • Prepare periodic reports on front desk operations and service quality.
  • Ensure compliance aligned with organizational policies, safety and confidentiality standards.

Key Skills

  • Strong leadership, organizational and communication skills.
  • Proficiency in MS Office.
  • Ability to handle pressure, multitask and resolve issues effectively.
  • Professional appearance, courteous and customer service-oriented mindset.

Qualification & Experience

  • Graduate in Hospitality Management /Business Administration/ related field
  • 7+ years of experience in front office /customer service/administrative role.

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