Front Desk Manager

2 days ago

Delhi, Delhi, India Uniliv Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Location:

Delhi

Department:

Operations

Reports To:

Cluster Manager / Regional Head – Operations

Company:

UniLiv – India's Leading Premium Co-Living Brand

Role Overview

As the
Front Desk Manager

, you are the face of UniLiv at the property level. You will be responsible for ensuring a smooth, efficient, and premium living experience for all residents through proactive management of operations, maintenance, and resident satisfaction.

You'll coordinate between the
CX, Operations, Maintenance, Housekeeping, Security, and F&B teams

, ensuring that every UniLiv property in Delhi operates seamlessly and delivers the highest standard of service and hospitality.

Key Responsibilities

Resident Experience

  • Serve as the first point of contact for all residents and visitors.
  • Handle check-ins, check-outs, room allocations, and inventory handovers.
  • Ensure timely complaint resolution by coordinating with the CX and maintenance teams.
  • Maintain a warm and professional front-desk experience aligned with UniLiv's brand ethos.
  • Track resident feedback and ensure satisfaction scores remain consistently high.

Operations & Property Management

  • Oversee the daily functioning of the property — including housekeeping, maintenance, and security.
  • Conduct daily inspections and ensure cleanliness, hygiene, and readiness at all times.
  • Maintain an up-to-date inventory log for all assets, consumables, and room items.
  • Coordinate with vendors for maintenance, supplies, and AMC service follow-ups.
  • Ensure compliance with brand SOPs, safety guidelines, and audit standards.

Communication & Coordination

  • Act as the property-level bridge between the CX team, Cluster Manager, and support departments.
  • Update daily reports on occupancy, issues, and complaint status on Google Sheets or dashboard tools.
  • Escalate urgent matters (safety, infrastructure, or resident concern) to the Cluster Manager immediately.
  • Participate in weekly review calls with regional leadership.

Administration & Reporting

  • Maintain and share daily occupancy and rent collection reports.
  • Manage petty cash and ensure vendor payments are properly documented.
  • Track attendance and shift performance of on-ground teams.
  • Prepare weekly audit and compliance reports for management review.

Team Supervision

  • Supervise housekeeping, maintenance, and front-desk staff.
  • Conduct shift briefings, monitor punctuality, and ensure SOP adherence.
  • Identify training needs and support team skill enhancement.
  • Build a culture of ownership, hospitality, and problem-solving.

Qualifications & Experience

  • Graduate in
    Hospitality, Business Administration, or Management

.
- 2–5 years

of experience in co-living, hotel, hostel, or serviced apartment operations.
- Prior experience in front-office or property management preferred.
- Strong communication, multitasking, and interpersonal skills.
- Proficiency in Google Sheets, WhatsApp-based coordination, and complaint tracking systems.

Key Performance Indicators (KRAs)

  • Resident satisfaction and feedback scores.
  • Complaint resolution time and SLA compliance.
  • Property audit and hygiene ratings.
  • Occupancy management and accuracy of reporting.
  • Team discipline and SOP adherence.

Why Join UniLiv

At UniLiv, we don't just manage spaces — we build communities.

You'll be part of a dynamic team redefining the premium co-living experience across India, starting right here in
Delhi

.

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