Service Desk Executive

1 week ago

Delhi Delhi, India Innefu Labs Pvt. Ltd Full time

Company: Innefu Lab Pvt. Ltd. Role: Service Desk Executive Experience: 0-2 years

**Location: Delhi**

Notice Period: Immediate Joiner Or 15 days

We are a Series A Funded New Age Information Security & Data Analytics Company and we take pride in the fact that we have been delivering value to our customers with our innovative offerings and helping them adopt a variety of our security solutions that are based on cutting edge

technologies like Artificial Intelligence, Predictive Intelligence, Facial Biometrics and so on. We are among the top 5 Cyber excellence companies globally (Holger Schulze awards) and have won similar recognitions at National and International arenas. To our credit, more than 100 customers in India already trust us and the list is only growing. Exciting things are happening at Innefu and we are all game for a big leap forward**.**

KRAs of Service Desk Executive

1. Logging, categorization, prioritization of issues on Zammad as per Zammad Best practice SOP

3. Co-ordinate with internal stake holders to expedite the resolution of the ticket

4. Ensure the ticket conversation carry appropriate communication and provides necessary clarity by communicating with the stakeholders involved in the ticket

5. Escalate the High priority issues for immediate response and resolution to the stake holders

6. Keep the stakeholders informed and reminded about the progress of the ticket

7. Prepare weekly dashboards to analyzie incident trends and service request patterns to identify areas for improvement

8. Timely reminders to the Owner of the respective tickets to ensure tickets does not escalate

9. Prepare TAT of resolution time monthly to track the efficiency of issues resolution

10. Maintain database of Intelelinx clients

11. Connect with the Intelelinx clients for identification of issues faced by them and log them on Zammad

12. Implementing process improvements to enhance overall service desk performance

**Job Types**: Full-time, Permanent

Pay: ₹100,000.00 - ₹300,000.00 per year

**Benefits**:

- Health insurance

Shift:

- Day shift

Work Days:

- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- Service Desk: 1 year (preferred)
- Ticketing management: 1 year (preferred)

Work Location: In person

Application Deadline: 14/11/2024
Expected Start Date: 12/11/2024

  • Service Desk Lead

    2 weeks ago

    Delhi, India People Prime Worldwide Full time

    About Company:Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful...

  • Front Desk Executive

    1 day ago

    Delhi, India First Choice Consultant Service Full time

    **Profile: Front Desk Executive/ Receptionist** **Location**:New Delhi,Connaught Place - **JOB RESPONSIBLITIES **_ - Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) - Greet and welcome guests - Answer questions and address complaints - Answer all incoming calls and redirect them or keep messages - Receive letters,...

  • service desk

    1 week ago

    Delhi, Delhi, India MM Staffing & Career Consultants Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description:Please find the details belowPosition : Service DeskLocation : Mahape, Navi MumbaiExperience requirement : 2+Joining Date : Immediate to 30 days Job DescriptionCoordinates the processing of incoming requests to the Service Desk via all methods to ensure courteous, timely and effective resolution of end user issues, based on issue...

  • Service Desk Lead

    2 weeks ago

    New Delhi, India People Prime Worldwide Full time

    About Company:Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful...

  • Service Desk engineer with Portuguese

    5 days ago

    Delhi, India People Prime Worldwide Full time

    About Company: Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful...

  • Service Desk Associate

    6 days ago

    Delhi, India BCforward Full time

    Walkin Drive Accenture - Gurugram .Date- 13th Nov 2025Venue - Ground Floor (Hiring Area), Tower 9 (DDC2A), Candor Unitech Infospace SEZ, Dundahera, Sector 21, Gurgaon (Gurugram), HaryanaTime - 1 PM to 5 PMSkill required: Ticketing Systems, Incident Management, CRM (Customer Relationship Management), Communication.Designation: Service Desk...

  • Service Desk Associate

    7 days ago

    Delhi, India BCforward Full time

    Walkin Drive Accenture - Gurugram .Date- 13th Nov 2025Venue - Ground Floor (Hiring Area), Tower 9 (DDC2A), Candor Unitech Infospace SEZ, Dundahera, Sector 21, Gurgaon (Gurugram), HaryanaTime - 1 PM to 5 PMSkill required: Ticketing Systems, Incident Management, CRM (Customer Relationship Management), Communication.Designation: Service Desk...

  • Front Desk Executive

    4 days ago

    Okhla, Delhi, Delhi, India Quench & Company Full time

    providing accurate and timely information, managing payments, and maintaining accurate records of sales and purchases. **Responsibilities**: 1. Greet and welcome customers as they arrive at the front desk: As the first point of contact for customers, the Front Desk Executive for POS will be responsible for greeting and welcoming customers in a friendly and...

  • Service Desk engineer with Portuguese

    4 days ago

    Delhi, India People Prime Worldwide Full time

    About Company:Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful...

  • IT Service Desk Technician

    4 days ago

    Delhi, India DISCO Full time

    **Your Impact**: DISCO is looking for an IT Service Desk Technician who is passionate about providing exceptional customer service and thrives on solving complex technical issues. The Service Desk provides front-line technical support for our employees, on-board new employees, maintains the knowledge base and more. As a Service Desk Technician at DISCO, you...