Service Desk Lead
21 hours ago
About Company:Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful results. We combine logic, creativity and curiosity to build, solve, and create. Every day, we help clients engage with new technology paradigms, creatively building solutions that solve their most pressing business challenges and move them to the forefront of their industry.Role:Service Desk LeadKey Skills :Service Desk , Workflow Managment , Service now , ITIL , ITSMJob Type : ContractExperience:12+ YearsWork Location:Kengeri, BangalorePayroll on :People Prime World WideNotice :Immediate and 15 daysJob Description:Service Desk Lead Roles and Responsibilities1 Leadership Team ManagementSupervise and mentor service desk analysts and techniciansAllocate tasks and manage shift schedules to ensure adequate coverageConduct performance reviews and provide feedback for continuous improvementFoster a collaborative and customerfocused team culture2 Incident Request ManagementOversee the logging categorization prioritization and resolution of incidents and service requestsEnsure adherence to SLAs Service Level Agreements and KPIs Key Performance IndicatorsEscalate unresolved issues to appropriate support teams or vendors3 Process Improvement DocumentationDevelop and maintain standard operating procedures SOPs and knowledge base articlesIdentify recurring issues and recommend process improvements or automation opportunitiesEnsure compliance with ITIL best practices and organizational policies4 Communication Stakeholder EngagementAct as the primary point of contact for escalations and service deskrelated communicationsProvide regular updates to management on service desk performance and challengesCollaborate with other IT teams to ensure seamless service delivery5 Reporting AnalyticsGenerate and analyze service desk performance reportsTrack trends in incidents and requests to inform strategic decisionsPresent insights and recommendations to leadership6 Training DevelopmentOrganize training sessions for new and existing team membersStay updated with the latest tools technologies and service management practicesPromote continuous learning and professional development within the team7 Tool Technology ManagementAdminister and optimize service desk tools and ticketing systemsCoordinate with vendors for tool upgrades support and integration
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Service Desk Lead
3 hours ago
New Delhi, India People Prime Worldwide Full timeAbout Company:Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful...
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Service Desk Manager
6 days ago
New Delhi, India HCLTech Full timeRole: Service Desk Manager Exp: 15+ years Location: Chennai / NoidaJOB Description Service Desk Manager: A Service Desk Manager is responsible for overseeing the daily operations of the IT service desk, ensuring efficient and effective support to end-users, and aligning service delivery with business goals. This role acts as the bridge between IT services...
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Senior Service Desk
3 weeks ago
New Delhi, India LogFix SCM Solutions Pvt Ltd Full time️ Senior Service Desk AssociateLocation: Bangalore (Hybrid/Remote)Experience: 8+ YearsAbout the RoleWe are looking for a highly skilled Senior Service Desk Associate to elevate our IT support operations, manage complex escalations, and drive service excellence. This is a pivotal role for an experienced professional who thrives on solving critical issues,...
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Service Desk
3 days ago
Delhi, Delhi, India National Institute for Smart Government (NISG) Full time ₹ 12,00,000 - ₹ 36,00,000 per yearService Desk & Application Support Lead Rajya SabhaEducational QualificationBachelor's Degree in Computer Science / Information Technology/ Electronics / related discipline from a recognised institution.Desirable: Certification in ITIL / Service Desk Management / System Administration.ExperienceMinimum 8–10 years of experience in technical support,...
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Senior Service Desk
4 weeks ago
New Delhi, India LogFix SCM Solutions Pvt Ltd Full time️ Senior Service Desk Associate Location:Bangalore (Hybrid/Remote) Experience:8+ YearsAbout the Role We are looking for a highly skilledSenior Service Desk Associateto elevate our IT support operations, manage complex escalations, and drive service excellence. This is a pivotal role for an experienced professional who thrives on solving critical issues,...
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Service Desk
2 weeks ago
Delhi, India Tata Consultancy Services Full timeGrade - BPO 1/2 Skill - Service Desk Location - Noida **Skill Set**: - 1-2 years of experience as a **Help Desk Analyst** or other customer support role - Good understanding of HR systems and processes - Problem solving skills are associated with an HR Administrativeenvironment. - Good Strong written and verbal communication skills - 80 TO 90%...
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Service Desk Analyst
2 weeks ago
New Delhi, India Tata Consultancy Services Full timeRole - Service Desk Analyst Years of Experience -2 to 5 years Location -PuneIT Service Desk Operations Atleast 3 years of experience handling Service Desk services. Fluency in English (Reading, Writing, Speaking) Understand and responds in Business Communications Good Managerial Skill Understanding and knowledge on IT Infrastructure. Work in any shift (24*7)...
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Service Desk Analyst
2 weeks ago
New Delhi, India Tata Consultancy Services Full timeRole - Service Desk AnalystYears of Experience - 2 to 5 yearsLocation - Pune- IT Service Desk Operations - Atleast 3 years of experience handling Service Desk services. - Fluency in English (Reading, Writing, Speaking) - Understand and responds in Business Communications - Good Managerial Skill - Understanding and knowledge on IT Infrastructure. - Work in...
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Service Desk Analyst
59 minutes ago
New Delhi, India Tata Consultancy Services Full timeRole: Service Desk Analyst Required Technical Skill Set: IT Service Desk Operations Desired Experience Range: 2 to 5 Yrs. Location of Requirement : Pune Mode of interview :Virtual Interview Desired Competencies (Technical/Behavioral Competency) Must-Have Atleast 2 years of experience handling Service Desk services. Fluency in English (Reading, Writing,...
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IT Service Desk Manager
3 weeks ago
New Delhi, India Hectae Analytics and Software Solutions Full timeAbout the Role:We’re seeking a skilledIT Service Desk Managerto leadHaass’s IT Service Desk function . This role will oversee IT Service Desk support quality, drive service excellence, and support team performance across our Service Desk operations. You’ll be responsible for monitoring ticket quality, delivering actionable feedback, and partnering with...
