Service Desk Analyst
3 weeks ago
Role - Service Desk AnalystYears of Experience - 2 to 5 yearsLocation - Pune- IT Service Desk Operations - Atleast 3 years of experience handling Service Desk services. - Fluency in English (Reading, Writing, Speaking) - Understand and responds in Business Communications - Good Managerial Skill - Understanding and knowledge on IT Infrastructure. - Work in any shift (24*7) - ITIL Knowledge - Understanding and knowledge on IT Infrastructure. - Act as Single point of contact as Customer Global Service Desk - A significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such as email, chat, and telephone. They must document issue severity, and they must utilize standard procedures to resolve issues. Analysts must also maintain support tracking systems. - Create / Update KBA, SOP - Service Desk Analysts must resolve technical issues remotely. For certain common problems, such as installation and configuration problems, they provide users technical documentation - Service Desk Analysts often must accelerate customer support requests to higher-level IT support specialists if they are unable to resolve a particular issue on their own. Analysts then provide specialists with details about the issue so that they can resolve it effectively - Service Desk Analysts must maintain comprehensive records of issues relating to both software and hardware - respond to requests for technical assistance in person, via phone, chat, web and email - diagnose and resolve technical hardware and software issues - research questions using available information resources - advise user on appropriate action - follow standard help desk procedures - log all help desk interactions - administer help desk software - follow up with customers and users to ensure complete resolution of issues - redirect problems to correct resource - identify and escalate situations requiring urgent attention - track and route problems and requests and document resolutions - resolve technical problems with Local Area Networks and Wide Area networks - prepare activity reports - inform management of recurring problems - stay current with system information, changes and updates - help update training manuals for new and revised software and hardware - train users as necessary
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Service Desk Analyst
3 days ago
New Delhi, India Potentiam Ltd Full timeService Desk AnalystLocation: Bangalore (Hybrid Work Model)Experience - 4+ YearsAbout the Role:We are looking for a passionate and skilled Service Desk Analyst to join our growing tech team in Bangalore. You’ll work on cutting-edge technologies, solve real-world business challenges, and collaborate with talented professionals across global teams.Key...
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Service Desk Analyst
2 days ago
Delhi, India Potentiam Ltd Full timeService Desk AnalystLocation: Bangalore (Hybrid Work Model)Experience - 4+ YearsAbout the Role:We are looking for a passionate and skilled Service Desk Analyst to join our growing tech team in Bangalore. You’ll work on cutting-edge technologies, solve real-world business challenges, and collaborate with talented professionals across global teams.Key...
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Service Desk Analyst
3 days ago
Delhi, India Potentiam Ltd Full timeService Desk AnalystLocation: Bangalore (Hybrid Work Model)Experience - 4+ YearsAbout the Role:We are looking for a passionate and skilled Service Desk Analyst to join our growing tech team in Bangalore. You’ll work on cutting-edge technologies, solve real-world business challenges, and collaborate with talented professionals across global teams.Key...
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Service Desk Manager
3 weeks ago
New Delhi, India HCLTech Full timeRole: Service Desk Manager Exp: 15+ years Location: Chennai / NoidaJOB Description Service Desk Manager: A Service Desk Manager is responsible for overseeing the daily operations of the IT service desk, ensuring efficient and effective support to end-users, and aligning service delivery with business goals. This role acts as the bridge between IT services...
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Senior IT Support Analyst
3 weeks ago
New Delhi, India The Trade Desk Full timeThis job is with The Trade Desk, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Senior IT Support Analyst Location: New Delhi Type: Full-Time Experience: Mid Level Industries: Online Advertising, Internet, Marketing & Advertising Compensation:...
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Service Desk Lead
2 weeks ago
New Delhi, India People Prime Worldwide Full timeAbout Company:Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful...
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Service Desk engineer with Portuguese
1 week ago
New Delhi, India People Prime Worldwide Full timeAbout LTIMindtreeOur CLient is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro...
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Service Desk engineer with Portuguese
6 days ago
New Delhi, India People Prime Worldwide Full timeAbout LTIMindtreeLTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro...
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Service Desk engineer with Portuguese
3 days ago
New Delhi, India People Prime Worldwide Full timeAbout LTIMindtreeLTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro...
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Service Desk engineer with Portuguese
4 days ago
New Delhi, India People Prime Worldwide Full timeAbout Company: Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful...
