Service Desk Analyst
23 hours ago
Service Desk AnalystLocation: Bangalore (Hybrid Work Model)Experience - 4+ YearsAbout the Role:We are looking for a passionate and skilled Service Desk Analyst to join our growing tech team in Bangalore. You’ll work on cutting-edge technologies, solve real-world business challenges, and collaborate with talented professionals across global teams.Key Responsibilities:To provide a channel for users to request and receive standard services, via email, phone and self service, in all supported languages that you are competent in.To maintain a high degree of customer service for all customer interactions and adhere to all service management principles working to the contractual SLAs.To take ownership of user’s incidents and requests and be proactive when dealing with these.Perform fixes within your skill level and if unable to resolve the issue escalate to other analysts as appropriate while maintaining overall ownership of the issue until its closure.Chase other analysts/the customer for updates on open incidents/requests and regularly update the user on progress.Requirements:Experience in Service desk/ HelpdeskExperience in ITSM tools (ex - Freshdesk/Jira/ HubSpot /Zendesk/ServiceNow/similar)Experience in dealing with customer queries (ex - Ticketing systems/ teams/Phone/Email)Experience in platform (ex-Windows v2010 onwards)Experience in remote control software (team view/Any desk/similar)Experience in Application Support.Proactive, positive, self-starter and team player with a skill of continually improving processesAbility to work in a team-based, collaborative environment and a passion for contributing to the creation of a world class customer success functionTrack record of working in a customer-facing environmentAbility to digest complex data and relay it to users in a manageable, clear and concise wayGood To have skills:ITIL V3 experienceIOS Android experienceCompliance experienceWhat We Offer:Comprehensive Health Insurance – your well-being matters as much as your work.Referral Bonus Program – help us bring in top talent and get rewarded.Performance-Based Bonus – your impact and achievements are recognized.Flexible Working Options – hybrid to support your best work.About Potentiam:Founded in 2016 , Potentiam helps global businesses scale efficiently through offshoring services , connecting them with top talent in technology, product development, and digital transformation. We are headquartered in the UK , with additional offices in Brazil, South Africa, Romania, and India (Bangalore & Hyderabad) . Join us to work on challenging projects in a collaborative, innovative environment where your ideas and skills make a difference.Feel free to reach out to us and visit
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Service Desk Analyst
4 weeks ago
New Delhi, India Tata Consultancy Services Full timeRole - Service Desk Analyst Years of Experience -2 to 5 years Location -PuneIT Service Desk Operations Atleast 3 years of experience handling Service Desk services. Fluency in English (Reading, Writing, Speaking) Understand and responds in Business Communications Good Managerial Skill Understanding and knowledge on IT Infrastructure. Work in any shift (24*7)...
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Service Desk Analyst
3 weeks ago
New Delhi, India Tata Consultancy Services Full timeRole - Service Desk AnalystYears of Experience - 2 to 5 yearsLocation - Pune- IT Service Desk Operations - Atleast 3 years of experience handling Service Desk services. - Fluency in English (Reading, Writing, Speaking) - Understand and responds in Business Communications - Good Managerial Skill - Understanding and knowledge on IT Infrastructure. - Work in...
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Service Desk Analyst
1 week ago
New Delhi, India Tata Consultancy Services Full timeRole: Service Desk Analyst Required Technical Skill Set: IT Service Desk Operations Desired Experience Range: 2 to 5 Yrs. Location of Requirement : Pune Mode of interview :Virtual Interview Desired Competencies (Technical/Behavioral Competency) Must-Have Atleast 2 years of experience handling Service Desk services. Fluency in English (Reading, Writing,...
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Service Desk Analyst
1 week ago
New Delhi, India Tata Consultancy Services Full timeRole: Service Desk AnalystRequired Technical Skill Set: IT Service Desk OperationsDesired Experience Range: 2 to 5 Yrs.Location of Requirement : PuneMode of interview :Virtual InterviewDesired Competencies (Technical/Behavioral Competency)Must-Have- Atleast 2 years of experience handling Service Desk services. - Fluency in English (Reading, Writing,...
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Service Desk Analyst
6 hours ago
New Delhi, India Potentiam Ltd Full timeService Desk AnalystLocation: Bangalore (Hybrid Work Model)Experience - 4+ YearsAbout the Role:We are looking for a passionate and skilled Service Desk Analyst to join our growing tech team in Bangalore. You’ll work on cutting-edge technologies, solve real-world business challenges, and collaborate with talented professionals across global teams.Key...
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Service Desk L1
5 days ago
Delhi, India nFrastructure Full time**Please Note: The role is open for Noida, UP and Bangalore locations only.** **Position Overview** As a Service Desk Analyst, you will provide Level 1 support to clients. This role will provide customer-friendly assistance to clients having trouble using IT products. The Service Desk Analyst will troubleshoot, diagnose and resolve Level 1 incidents...
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Service Desk Lead
1 week ago
Delhi, India People Prime Worldwide Full timeAbout Company:Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful...
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Service Desk Manager
2 weeks ago
New Delhi, India HCLTech Full timeRole: Service Desk Manager Exp: 15+ years Location: Chennai / NoidaJOB Description Service Desk Manager: A Service Desk Manager is responsible for overseeing the daily operations of the IT service desk, ensuring efficient and effective support to end-users, and aligning service delivery with business goals. This role acts as the bridge between IT services...
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Service Desk
3 weeks ago
Delhi, Chennai, India Teamware Solutions Full timeJob Description Teamware Solutions is seeking a customer-focused Service Desk Analyst to be the first point of contact for all IT-related inquiries and issues. You'll play a vital role in providing essential technical support, troubleshooting problems, and ensuring a positive experience for our users, contributing directly to operational efficiency and user...
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Senior IT Support Analyst
3 weeks ago
New Delhi, India The Trade Desk Full timeThis job is with The Trade Desk, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Senior IT Support Analyst Location: New Delhi Type: Full-Time Experience: Mid Level Industries: Online Advertising, Internet, Marketing & Advertising Compensation:...
