Service Desk Analyst
3 hours ago
Role: Service Desk Analyst Required Technical Skill Set: IT Service Desk Operations Desired Experience Range: 2 to 5 Yrs. Location of Requirement : Pune Mode of interview :Virtual Interview Desired Competencies (Technical/Behavioral Competency) Must-Have Atleast 2 years of experience handling Service Desk services. Fluency in English (Reading, Writing, Speaking) Understand and responds in Business Communications Good Managerial Skill Understanding and knowledge on IT Infrastructure. Work in any shift (24*7) Good-to-Have ITIL Knowledge Understanding and knowledge on IT Infrastructure.Role descriptions / Expectations from the Role Act as Single point of contact as Customer Global Service Desk A significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such as email, chat, and telephone. They must document issue severity, and they must utilize standard procedures to resolve issues. Analysts must also maintain support tracking systems. Create / Update KBA, SOP Service Desk Analysts must resolve technical issues remotely. For certain common problems, such as installation and configuration problems, they provide users technical documentation Service Desk Analysts often must accelerate customer support requests to higher-level IT support specialists if they are unable to resolve a particular issue on their own. Analysts then provide specialists with details about the issue so that they can resolve it effectively Service Desk Analysts must maintain comprehensive records of issues relating to both software and hardware respond to requests for technical assistance in person, via phone, chat, web and email diagnose and resolve technical hardware and software issues research questions using available information resources advise user on appropriate action follow standard help desk procedures log all help desk interactions administer help desk software follow up with customers and users to ensure complete resolution of issues redirect problems to correct resource identify and escalate situations requiring urgent attention track and route problems and requests and document resolutions resolve technical problems with Local Area Networks and Wide Area networks prepare activity reports inform management of recurring problems stay current with system information, changes and updates help update training manuals for new and revised software and hardware train users as necessary
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Service Desk Manager
6 days ago
New Delhi, India HCLTech Full timeRole: Service Desk Manager Exp: 15+ years Location: Chennai / NoidaJOB Description Service Desk Manager: A Service Desk Manager is responsible for overseeing the daily operations of the IT service desk, ensuring efficient and effective support to end-users, and aligning service delivery with business goals. This role acts as the bridge between IT services...
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Senior IT Support Analyst
1 week ago
New Delhi, India The Trade Desk Full timeThis job is with The Trade Desk, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Senior IT Support Analyst Location: New Delhi Type: Full-Time Experience: Mid Level Industries: Online Advertising, Internet, Marketing & Advertising Compensation:...
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Service Desk Lead
5 hours ago
New Delhi, India People Prime Worldwide Full timeAbout Company:Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful...
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Italian Service Desk
3 weeks ago
New Delhi, India ITC Infotech Full timeAbout the RoleWe are seeking an experienced Italian Service Desk Analyst with strong proficiency in Italian to provide technical and functional support to end-users across multiple regions. The ideal candidate will bring proven expertise in service desk operations, excellent communication skills, and the ability to handle complex technical queries...
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Service Desk
2 weeks ago
Delhi, India Tata Consultancy Services Full timeGrade - BPO 1/2 Skill - Service Desk Location - Noida **Skill Set**: - 1-2 years of experience as a **Help Desk Analyst** or other customer support role - Good understanding of HR systems and processes - Problem solving skills are associated with an HR Administrativeenvironment. - Good Strong written and verbal communication skills - 80 TO 90%...
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Service Desk engineer with Portuguese
3 hours ago
New Delhi, India People Prime Worldwide Full timeAbout LTIMindtree Our CLient is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro...
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Help Desk Analyst
3 weeks ago
New Delhi, India ALIANDO Full timeJob Title: Help Desk AnalystDepartment: Managed ServicesPosition Type: Full TimeLocation: India RemoteCompany Overview:ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.S. and international companies. For over 20 years, Microsoft and its partners have recommended ALIANDO...
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Partner Deal Desk Analyst
4 weeks ago
New Delhi, India Chattershots Full timeWe’re Hiring - Partner Deal Desk AnalystChattershots is looking for a Partner Deal Desk Analyst to support partner and reseller operations. This role is focused on validating partner deal registrations, generating quotes, and ensuring smooth partner processes.✅ 2–4 years’ experience in deal desk, partner operations, or sales ops✅ Hands-on with CRM...
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Service Desk Lead
22 hours ago
Delhi, India People Prime Worldwide Full timeAbout Company:Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful...
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IT Service Desk Manager
3 weeks ago
New Delhi, India Hectae Analytics and Software Solutions Full timeAbout the Role:We’re seeking a skilledIT Service Desk Managerto leadHaass’s IT Service Desk function . This role will oversee IT Service Desk support quality, drive service excellence, and support team performance across our Service Desk operations. You’ll be responsible for monitoring ticket quality, delivering actionable feedback, and partnering with...
