Service Desk Analyst
3 weeks ago
Role: Service Desk Analyst Required Technical Skill Set: IT Service Desk Operations Desired Experience Range: 2 to 5 Yrs. Location of Requirement : Pune Mode of interview :Virtual Interview Desired Competencies (Technical/Behavioral Competency) Must-Have Atleast 2 years of experience handling Service Desk services. Fluency in English (Reading, Writing, Speaking) Understand and responds in Business Communications Good Managerial Skill Understanding and knowledge on IT Infrastructure. Work in any shift (24*7) Good-to-Have ITIL Knowledge Understanding and knowledge on IT Infrastructure.Role descriptions / Expectations from the Role Act as Single point of contact as Customer Global Service Desk A significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such as email, chat, and telephone. They must document issue severity, and they must utilize standard procedures to resolve issues. Analysts must also maintain support tracking systems. Create / Update KBA, SOP Service Desk Analysts must resolve technical issues remotely. For certain common problems, such as installation and configuration problems, they provide users technical documentation Service Desk Analysts often must accelerate customer support requests to higher-level IT support specialists if they are unable to resolve a particular issue on their own. Analysts then provide specialists with details about the issue so that they can resolve it effectively Service Desk Analysts must maintain comprehensive records of issues relating to both software and hardware respond to requests for technical assistance in person, via phone, chat, web and email diagnose and resolve technical hardware and software issues research questions using available information resources advise user on appropriate action follow standard help desk procedures log all help desk interactions administer help desk software follow up with customers and users to ensure complete resolution of issues redirect problems to correct resource identify and escalate situations requiring urgent attention track and route problems and requests and document resolutions resolve technical problems with Local Area Networks and Wide Area networks prepare activity reports inform management of recurring problems stay current with system information, changes and updates help update training manuals for new and revised software and hardware train users as necessary
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Service Desk Analyst
9 hours ago
New Delhi, India CBTS Full timeJob Opportunity: Service Desk Analyst (Fresher)Company:CBTS Location:Chennai (Work from Office) Shift:24x7 RotationalKickstart your career with CBTS! We are looking for enthusiasticfreshersto join our team asService Desk Analysts .Responsibilities Analyze and evaluate software and IT systems. Respond to IT queries from clients and staff (in person, phone, or...
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Service Desk Analyst
2 weeks ago
New Delhi, India Potentiam Ltd Full timeService Desk AnalystLocation: Bangalore (Hybrid Work Model)Experience - 4+ YearsAbout the Role:We are looking for a passionate and skilled Service Desk Analyst to join our growing tech team in Bangalore. You’ll work on cutting-edge technologies, solve real-world business challenges, and collaborate with talented professionals across global teams.Key...
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Service Desk Analyst
5 days ago
New Delhi, India Potentiam Ltd Full timeService Desk Analyst Location: Bangalore (Hybrid Work Model) Experience - 4+ YearsAbout the Role: We are looking for a passionate and skilledService Desk Analystto join our growing tech team in Bangalore. You’ll work on cutting-edge technologies, solve real-world business challenges, and collaborate with talented professionals across global teams.Key...
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Service Desk Analyst
9 hours ago
New Delhi, India Potentiam Ltd Full timeService Desk Analyst Location: Bangalore (Hybrid Work Model) Experience - 4+ YearsAbout the Role: We are looking for a passionate and skilledService Desk Analystto join our growing tech team in Bangalore. You’ll work on cutting-edge technologies, solve real-world business challenges, and collaborate with talented professionals across global teams.Key...
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Service Desk Analyst
2 weeks ago
Delhi, India Potentiam Ltd Full timeService Desk AnalystLocation: Bangalore (Hybrid Work Model)Experience - 4+ YearsAbout the Role:We are looking for a passionate and skilled Service Desk Analyst to join our growing tech team in Bangalore. You’ll work on cutting-edge technologies, solve real-world business challenges, and collaborate with talented professionals across global teams.Key...
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Service Desk Analyst
2 weeks ago
Delhi, India Potentiam Ltd Full timeService Desk AnalystLocation: Bangalore (Hybrid Work Model)Experience - 4+ YearsAbout the Role:We are looking for a passionate and skilled Service Desk Analyst to join our growing tech team in Bangalore. You’ll work on cutting-edge technologies, solve real-world business challenges, and collaborate with talented professionals across global teams.Key...
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Epic Clinical Service Desk Analyst
4 days ago
New Delhi, India Hiresquad Resources Full timeWe are seeking a skilled and detail-oriented Epic Clinical Service Desk Analyst to provide frontline support for our healthcare IT environment. The ideal candidate will have hands-on experience with Epic Systems modules, including Epic Caboodle and Epic Cogito, to support clinical users in resolving issues, optimizing workflows, and ensuring seamless...
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Service Desk Manager
4 weeks ago
New Delhi, India HCLTech Full timeRole: Service Desk Manager Exp: 15+ years Location: Chennai / NoidaJOB Description Service Desk Manager: A Service Desk Manager is responsible for overseeing the daily operations of the IT service desk, ensuring efficient and effective support to end-users, and aligning service delivery with business goals. This role acts as the bridge between IT services...
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Service Desk Lead
3 weeks ago
New Delhi, India People Prime Worldwide Full timeAbout Company:Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful...
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Service Desk
5 days ago
Delhi, India Tata Consultancy Services Full timeGrade - BPO 1/2 Skill - Service Desk Location - Noida **Skill Set**: - 1-2 years of experience as a **Help Desk Analyst** or other customer support role - Good understanding of HR systems and processes - Problem solving skills are associated with an HR Administrativeenvironment. - Good Strong written and verbal communication skills - 80 TO 90%...
