Service Desk Manager
12 hours ago
Role: Service Desk Manager Exp: 15+ years Location: Chennai / NoidaJOB Description Service Desk Manager: A Service Desk Manager is responsible for overseeing the daily operations of the IT service desk, ensuring efficient and effective support to end-users, and aligning service delivery with business goals. This role acts as the bridge between IT services and the business, ensuring high-quality support and continuous improvement.Core Responsibilities 1. Operational Leadership Manage daily service desk operations and ensure timely resolution of incidents and service requests. Monitor KPIs such as first-call resolution, response time, and ticket backlog. Ensure compliance with ITIL practices and internal SLAs.2. Team Management Lead and mentor service desk staff, including technicians and analysts. Conduct performance evaluations and provide coaching and development opportunities. Foster a collaborative and customer-focused team culture. ( Team Size *170 + ) ( Location – India & Mexico )3. Process & Quality Improvement Develop and maintain service desk processes and documentation. Conduct regular audits and assessments (e.g., SWOT, gap analysis) to identify improvement areas. Promote continual service improvement initiatives.4. Stakeholder Communication Serve as the primary liaison between the service desk, IT teams, and business stakeholders. Communicate service performance and improvement plans to senior management. Represent the service desk in cross-functional initiatives.5. Customer Experience Ensure courteous, consistent, and jargon-free communication with users. Take ownership of customer issues and ensure resolution within agreed timelines. Promote the service desk as a core business asset.Key Skills & QualificationsStrong knowledge of ITSM tools (e.g., ServiceNow), Windows/macOS, networking, and cloud platforms (e.g., Microsoft 365, Azure). ITIL v3/v4 Foundation certification preferred. 10+ years of experience in service desk or IT support roles, with at least 5 to 7 years in a leadership capacity. Excellent communication, analytical, and problem-solving skills. Ability to manage change, drive performance, and influence stakeholders.
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IT Service Desk Manager
2 weeks ago
New Delhi, India Hectae Analytics and Software Solutions Full timeAbout the Role:We’re seeking a skilledIT Service Desk Managerto leadHaass’s IT Service Desk function . This role will oversee IT Service Desk support quality, drive service excellence, and support team performance across our Service Desk operations. You’ll be responsible for monitoring ticket quality, delivering actionable feedback, and partnering with...
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Business Development Manager
2 weeks ago
New Delhi, India Expansion Desk Full timeExpansion Desk is hiring Business Development Manager - Digital Marketing ServicesJob Title : Business Development Manager - Digital Marketing ServicesLocation: RemoteSalary: INR 50,000 Per MonthJob Type: Full-time Mon to FriTimings: ( US Shift) 7:00pm to 3:00am ISTEnglish Proficiency: Excellent (Written + Spoken)Experience Level: 5+ Years &...
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Business Development Manager
2 weeks ago
New Delhi, India Expansion Desk Full timeExpansion Desk is hiring Business Development Manager - Digital Marketing Services Job Title : Business Development Manager - Digital Marketing Services Location: Remote Salary: INR 50,000 Per Month Job Type: Full-time Mon to Fri Timings: ( US Shift) 7:00pm to 3:00am IST English Proficiency: Excellent (Written + Spoken) Experience Level: 5+ Years &...
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Business Development Manager
2 weeks ago
New Delhi, India Expansion Desk Full timeExpansion Desk is hiring Business Development Manager - Digital Marketing ServicesJob Title :Business Development Manager- Digital Marketing Services Location:Remote Salary:INR 50,000 Per Month Job Type:Full-time Mon to Fri Timings: ( US Shift) 7:00pm to 3:00am IST English Proficiency:Excellent (Written + Spoken) Experience Level: 5+ Years & Proven Results...
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Service Desk Manager
4 weeks ago
Delhi, India Telelink Business Systems Full timeCompany DescriptionTelelink Business Systems is a telecommunications and IT solutions provider based in Adelaide, South Australia. Established in 1985, we specialize in communications solutions like cloud telephony, SIP trunking, and AI-driven software for business communication. We also offer healthcare technologies including nurse call systems, fall...
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Service Desk Analyst
2 weeks ago
New Delhi, India Tata Consultancy Services Full timeRole - Service Desk Analyst Years of Experience -2 to 5 years Location -PuneIT Service Desk Operations Atleast 3 years of experience handling Service Desk services. Fluency in English (Reading, Writing, Speaking) Understand and responds in Business Communications Good Managerial Skill Understanding and knowledge on IT Infrastructure. Work in any shift (24*7)...
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Service Desk Analyst
6 days ago
New Delhi, India Tata Consultancy Services Full timeRole - Service Desk AnalystYears of Experience - 2 to 5 yearsLocation - Pune- IT Service Desk Operations - Atleast 3 years of experience handling Service Desk services. - Fluency in English (Reading, Writing, Speaking) - Understand and responds in Business Communications - Good Managerial Skill - Understanding and knowledge on IT Infrastructure. - Work in...
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Business Development Manager
2 weeks ago
New Delhi, India Expansion Desk Full timeExpansion Desk is hiring Business Development Manager - Digital Marketing ServicesJob Title : Business Development Manager - Digital Marketing ServicesLocation: RemoteSalary: INR 50,000 Per MonthJob Type: Full-time Mon to FriTimings: (US Shift) 7:00pm to 3:00am ISTEnglish Proficiency: Excellent (Written + Spoken)Experience Level: 5+ Years & Proven...
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Business Development Manager
2 weeks ago
New Delhi, India Expansion Desk Full timeExpansion Desk is hiring Business Development Manager - Digital Marketing ServicesJob Title : Business Development Manager - Digital Marketing ServicesLocation: RemoteSalary: INR 50,000 Per MonthJob Type: Full-time Mon to FriTimings: (US Shift) 7:00pm to 3:00am ISTEnglish Proficiency: Excellent (Written + Spoken)Experience Level: 5+ Years & Proven...
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Business Development Manager
2 weeks ago
New Delhi, India Expansion Desk Full timeExpansion Desk is hiring Business Development Manager - Digital Marketing ServicesJob Title : Business Development Manager - Digital Marketing ServicesLocation: RemoteSalary: INR 50,000 Per MonthJob Type: Full-time Mon to FriTimings: (US Shift) 7:00pm to 3:00am ISTEnglish Proficiency: Excellent (Written + Spoken)Experience Level: 5+ Years & Proven...
