Service Desk Manager
3 weeks ago
Role: Service Desk Manager Exp: 15+ years Location: Chennai / NoidaJOB Description Service Desk Manager: A Service Desk Manager is responsible for overseeing the daily operations of the IT service desk, ensuring efficient and effective support to end-users, and aligning service delivery with business goals. This role acts as the bridge between IT services and the business, ensuring high-quality support and continuous improvement.Core Responsibilities 1. Operational Leadership Manage daily service desk operations and ensure timely resolution of incidents and service requests. Monitor KPIs such as first-call resolution, response time, and ticket backlog. Ensure compliance with ITIL practices and internal SLAs.2. Team Management Lead and mentor service desk staff, including technicians and analysts. Conduct performance evaluations and provide coaching and development opportunities. Foster a collaborative and customer-focused team culture. ( Team Size *170 + ) ( Location – India & Mexico )3. Process & Quality Improvement Develop and maintain service desk processes and documentation. Conduct regular audits and assessments (e.g., SWOT, gap analysis) to identify improvement areas. Promote continual service improvement initiatives.4. Stakeholder Communication Serve as the primary liaison between the service desk, IT teams, and business stakeholders. Communicate service performance and improvement plans to senior management. Represent the service desk in cross-functional initiatives.5. Customer Experience Ensure courteous, consistent, and jargon-free communication with users. Take ownership of customer issues and ensure resolution within agreed timelines. Promote the service desk as a core business asset.Key Skills & QualificationsStrong knowledge of ITSM tools (e.g., ServiceNow), Windows/macOS, networking, and cloud platforms (e.g., Microsoft 365, Azure). ITIL v3/v4 Foundation certification preferred. 10+ years of experience in service desk or IT support roles, with at least 5 to 7 years in a leadership capacity. Excellent communication, analytical, and problem-solving skills. Ability to manage change, drive performance, and influence stakeholders.
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Service Desk Analyst
4 weeks ago
New Delhi, India Tata Consultancy Services Full timeRole - Service Desk AnalystYears of Experience - 2 to 5 yearsLocation - Pune- IT Service Desk Operations - Atleast 3 years of experience handling Service Desk services. - Fluency in English (Reading, Writing, Speaking) - Understand and responds in Business Communications - Good Managerial Skill - Understanding and knowledge on IT Infrastructure. - Work in...
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Service Desk Analyst
2 weeks ago
New Delhi, India Tata Consultancy Services Full timeRole: Service Desk AnalystRequired Technical Skill Set: IT Service Desk OperationsDesired Experience Range: 2 to 5 Yrs.Location of Requirement : PuneMode of interview :Virtual InterviewDesired Competencies (Technical/Behavioral Competency)Must-Have- Atleast 2 years of experience handling Service Desk services. - Fluency in English (Reading, Writing,...
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Service Desk Analyst
2 weeks ago
New Delhi, India Tata Consultancy Services Full timeRole: Service Desk Analyst Required Technical Skill Set: IT Service Desk Operations Desired Experience Range: 2 to 5 Yrs. Location of Requirement : Pune Mode of interview :Virtual Interview Desired Competencies (Technical/Behavioral Competency) Must-Have Atleast 2 years of experience handling Service Desk services. Fluency in English (Reading, Writing,...
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Service Desk Lead
2 weeks ago
New Delhi, India People Prime Worldwide Full timeAbout Company:Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful...
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Service Desk Admin
1 week ago
New Delhi, India Proactive Data Systems Full timeDaily MIS report of service desk health - Become SPOC for all service related calls - Analyse VOC trend imerged, issue reported ; improvement needed to minimize impact and reduce time and efforts by creating ,weekly ,fortnightly report. - Understand Cisco CX life cycle adpotion to practice - Asset Recovery and MIS of aging - Assist in hiring and...
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Service Desk Specialist
1 week ago
New Delhi, India Live Connections Full timeWe Are Hiring – Service Desk (L1) Support | PuneLooking to work with a global leader in Business Process Management?We are hiring multiple Service Desk (L1) Support roles across experience levels for full-time, work-from-office positions.️ Open Positions:1+ Years Experience – PuneKey Skills Required:• Strong communication (verbal & written)•...
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Service Desk
2 weeks ago
New Delhi, India Tata Consultancy Services Full timeTCS is conducting Face to Face interview for Service Desk for Bangalore LocationPosition Title: Service DeskLocation: BangaloreJob Experience: 4 to 6 YearsInterview Mode: Face to FaceInterview Date: 8th November 2025Job Type: Full-timeVenue: TATA Consultancy Services, L-Centre, Plot No.78, 79 & 83,EPIP Industrial Area, Whitefield, Bangalore - 560066Must...
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Service Desk Agent
3 days ago
New Delhi, India Tata Consultancy Services Full timeRole: Service Desk AgentLocation: Chennai/ BangaloreExp- 3-8 yearsDesired Competencies:- Should be customer centric and understand the Service Desk (SD) support function. - Candidate should be proficient in written and verbal English to provide the required IT services. - Candidate must be ready to provide the support over the Phone Calls, Chat and other SD...
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Service Desk Agent
16 hours ago
New Delhi, India Tata Consultancy Services Full timeRole: Service Desk Agent Location: Chennai/ BangaloreExp- 3-8 yearsDesired Competencies:Should be customer centric and understand the Service Desk (SD) support function. Candidate should be proficient in written and verbal English to provide the required IT services. Candidate must be ready to provide the support over the Phone Calls, Chat and other SD...
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Service Desk Specialist
1 week ago
New Delhi, India Live Connections Full timeWe Are Hiring – Service Desk (L1) Support | PuneLooking to work with a global leader in Business Process Management?We are hiring multiple Service Desk (L1) Support roles across experience levels for full-time, work-from-office positions.️ Open Positions:1+ Years Exp – PuneKey Skills Required:• Strong communication (verbal & written)• Analytical...
