Service Desk

Role: Service Desk Manager Exp: 15+ years Location: Chennai / NoidaJOB Description Service Desk Manager: A Service Desk Manager is responsible for overseeing the daily operations of the IT service desk, ensuring efficient and effective support to end-users, and aligning service delivery with business goals. This role acts as the bridge between IT services...

Role: Service Desk Analyst Required Technical Skill Set: IT Service Desk Operations Desired Experience Range: 2 to 5 Yrs. Location of Requirement : Pune Mode of interview :Virtual Interview Desired Competencies (Technical/Behavioral Competency) Must-Have Atleast 2 years of experience handling Service Desk services. Fluency in English (Reading, Writing,...

Role: Service Desk AnalystRequired Technical Skill Set: IT Service Desk OperationsDesired Experience Range: 2 to 5 Yrs.Location of Requirement : PuneMode of interview :Virtual InterviewDesired Competencies (Technical/Behavioral Competency)Must-Have- Atleast 2 years of experience handling Service Desk services. - Fluency in English (Reading, Writing,...

About the Role:We’re seeking a skilledIT Service Desk Managerto leadHaass’s IT Service Desk function . This role will oversee IT Service Desk support quality, drive service excellence, and support team performance across our Service Desk operations. You’ll be responsible for monitoring ticket quality, delivering actionable feedback, and partnering with...

About Company:Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful...

Role: Service Desk AgentLocation: Chennai/ BangaloreExp- 3-8 yearsDesired Competencies:- Should be customer centric and understand the Service Desk (SD) support function. - Candidate should be proficient in written and verbal English to provide the required IT services. - Candidate must be ready to provide the support over the Phone Calls, Chat and other SD...

Role: Service Desk Agent Location: Chennai/ BangaloreExp- 3-8 yearsDesired Competencies:Should be customer centric and understand the Service Desk (SD) support function. Candidate should be proficient in written and verbal English to provide the required IT services. Candidate must be ready to provide the support over the Phone Calls, Chat and other SD...

ROLE : Service Desk Lead Exp : 8 to 10 Location : Hyderabad JD: Manage and supervise Service Desk team members. Ensure adherence to ITIL processes and SLAs. Monitor ticket queues and prioritize critical issues. Provide escalation support for complex incidents. Conduct regular team meetings and performance reviews. Maintain and update knowledge base articles....

Job Title: Service Desk Agent Level 2Job Purpose:The Service Desk Agent Level 2 provides in-depth technical support and serves as an escalation point for Level 1 agents. This role requires problem-solving expertise and knowledge-sharing to enhance team efficiency while ensuring incidents and service requests are resolved within SLAs.Essential Functions:-...

Job Opportunity: Service Desk Analyst (Fresher)Company:CBTS Location:Chennai (Work from Office) Shift:24x7 RotationalKickstart your career with CBTS! We are looking for enthusiasticfreshersto join our team asService Desk Analysts .Responsibilities Analyze and evaluate software and IT systems. Respond to IT queries from clients and staff (in person, phone, or...