Service Desk Analyst
3 days ago
Years of experience: 2-5 years Job Location: Pune/KochiMust-Have · Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7) Good-to-Have · ITIL Knowledge · Understanding and knowledge on IT Infrastructure. Role descriptions / Expectations from the Role 1 Following are the roles and responsibilities of Service Desk Analyst · Act as Single point of contact as Customer Global Service Desk · A significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such as email, chat, and telephone. They must document issue severity, and they must utilize standard procedures to resolve issues. Analysts must also maintain support tracking systems. · Create / Update KBA, SOP · Service Desk Analysts must resolve technical issues remotely. For certain common problems, such as installation and configuration problems, they provide users technical documentation · Service Desk Analysts often must accelerate customer support requests to higher-level IT support specialists if they are unable to resolve a particular issue on their own. Analysts then provide specialists with details about the issue so that they can resolve it effectively · Service Desk Analysts must maintain comprehensive records of issues relating to both software and hardware · respond to requests for technical assistance in person, via phone, chat, web and email · diagnose and resolve technical hardware and software issues · research questions using available information resources · advise user on appropriate action · follow standard help desk procedures · log all help desk interactions · administer help desk software · follow up with customers and users to ensure complete resolution of issues · redirect problems to correct resource · identify and escalate situations requiring urgent attention · track and route problems and requests and document resolutions · resolve technical problems with Local Area Networks and Wide Area networks · prepare activity reports · inform management of recurring problems · stay current with system information, changes and updates · help update training manuals for new and revised software and hardware · train users as necessary
-
Service Desk Analyst
2 days ago
New Delhi, India Tata Consultancy Services Full timeYears of experience: 2-5 years Job Location: Pune/KochiMust-Have · Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7) Good-to-Have ·...
-
Service Desk Analyst
1 week ago
New Delhi, India CBTS Full timeJob Opportunity: Service Desk Analyst (Fresher)Company:CBTS Location:Chennai (Work from Office) Shift:24x7 RotationalKickstart your career with CBTS! We are looking for enthusiasticfreshersto join our team asService Desk Analysts .Responsibilities Analyze and evaluate software and IT systems. Respond to IT queries from clients and staff (in person, phone, or...
-
Service Desk Analyst
3 weeks ago
New Delhi, India CBTS Full timeJob Opportunity: Service Desk Analyst (Fresher)Company:CBTS Location:Chennai (Work from Office) Shift:24x7 RotationalKickstart your career with CBTS! We are looking for enthusiasticfreshersto join our team asService Desk Analysts .Responsibilities Analyze and evaluate software and IT systems. Respond to IT queries from clients and staff (in person, phone, or...
-
Service Desk Analyst
4 weeks ago
New Delhi, India Potentiam Ltd Full timeService Desk AnalystLocation: Bangalore (Hybrid Work Model)Experience - 4+ YearsAbout the Role:We are looking for a passionate and skilled Service Desk Analyst to join our growing tech team in Bangalore. You’ll work on cutting-edge technologies, solve real-world business challenges, and collaborate with talented professionals across global teams.Key...
-
Service Desk Analyst
3 weeks ago
New Delhi, India Potentiam Ltd Full timeService Desk Analyst Location: Bangalore (Hybrid Work Model) Experience - 4+ YearsAbout the Role: We are looking for a passionate and skilledService Desk Analystto join our growing tech team in Bangalore. You’ll work on cutting-edge technologies, solve real-world business challenges, and collaborate with talented professionals across global teams.Key...
-
Service Desk Analyst
3 weeks ago
New Delhi, India Potentiam Ltd Full timeService Desk Analyst Location: Bangalore (Hybrid Work Model) Experience - 4+ YearsAbout the Role: We are looking for a passionate and skilledService Desk Analystto join our growing tech team in Bangalore. You’ll work on cutting-edge technologies, solve real-world business challenges, and collaborate with talented professionals across global teams.Key...
-
Service Desk Analyst
2 weeks ago
New Delhi, India CBTS Full timeJob Opportunity: Service Desk Analyst (Fresher)Company: CBTSLocation: Chennai (Work from Office)Shift: 24x7 RotationalKickstart your career with CBTS!We are looking for enthusiastic freshers to join our team as Service Desk Analysts.Responsibilities- Analyze and evaluate software and IT systems. - Respond to IT queries from clients and staff (in person,...
-
Service Desk Analyst
4 weeks ago
Delhi, India Potentiam Ltd Full timeService Desk AnalystLocation: Bangalore (Hybrid Work Model)Experience - 4+ YearsAbout the Role:We are looking for a passionate and skilled Service Desk Analyst to join our growing tech team in Bangalore. You’ll work on cutting-edge technologies, solve real-world business challenges, and collaborate with talented professionals across global teams.Key...
-
Epic Clinical Service Desk Analyst
3 weeks ago
New Delhi, India Hiresquad Resources Full timeWe are seeking a skilled and detail-oriented Epic Clinical Service Desk Analyst to provide frontline support for our healthcare IT environment. The ideal candidate will have hands-on experience with Epic Systems modules, including Epic Caboodle and Epic Cogito, to support clinical users in resolving issues, optimizing workflows, and ensuring seamless...
-
Help Desk Analyst
2 weeks ago
New Delhi, India ALIANDO Full timeJob Title: Help Desk Analyst Department: Managed Services Position Type: Full Time Location: India RemoteCompany Overview:ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.S. and international companies. For over 20 years, Microsoft and its partners have recommended...
