Service Desk Analyst

10 hours ago

New Delhi, India CBTS Full time

Job Opportunity: Service Desk Analyst (Fresher)Company:CBTS Location:Chennai (Work from Office) Shift:24x7 RotationalKickstart your career with CBTS We are looking for enthusiasticfreshersto join our team asService Desk Analysts .Responsibilities Analyze and evaluate software and IT systems. Respond to IT queries from clients and staff (in person, phone, or remotely). Perform system installations, upgrades, and maintenance to prevent outages. Create FAQs and training manuals for end users. Maintain accurate service desk records. Suggest improvements to enhance IT performance. Coordinate with internal teams to meet IT requirements. Stay updated with technological developments. Required Qualifications Associate or Bachelor’s degree in Computer Science, Information Systems, or related field. Strong understanding of computer hardware and software. Familiarity with task management and CRM tools. Excellent analytical and problem-solving skills. Strong interpersonal, communication, and teamwork abilities. Good time-management and organizational skills.Interested candidates can share their resume at: hemamalini.dhanasekaran@cbts.com

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