Service Desk Analyst
4 weeks ago
Service Desk AnalystLocation: Bangalore (Hybrid Work Model)Experience - 4+ YearsAbout the Role:We are looking for a passionate and skilled Service Desk Analyst to join our growing tech team in Bangalore. You’ll work on cutting-edge technologies, solve real-world business challenges, and collaborate with talented professionals across global teams.Key Responsibilities:- To provide a channel for users to request and receive standard services, via email, phone and self service, in all supported languages that you are competent in. - To maintain a high degree of customer service for all customer interactions and adhere to all service management principles working to the contractual SLAs. - To take ownership of user’s incidents and requests and be proactive when dealing with these. - Perform fixes within your skill level and if unable to resolve the issue escalate to other analysts as appropriate while maintaining overall ownership of the issue until its closure. - Chase other analysts/the customer for updates on open incidents/requests and regularly update the user on progress.Requirements:- Experience in Service desk/ Helpdesk - Experience in ITSM tools (ex - Freshdesk/Jira/ HubSpot /Zendesk/ServiceNow/similar) - Experience in dealing with customer queries (ex - Ticketing systems/ teams/Phone/Email) - Experience in platform (ex-Windows v2010 onwards) - Experience in remote control software (team view/Any desk/similar) - Experience in Application Support. - Proactive, positive, self-starter and team player with a skill of continually improving processes - Ability to work in a team-based, collaborative environment and a passion for contributing to the creation of a world class customer success function - Track record of working in a customer-facing environment - Ability to digest complex data and relay it to users in a manageable, clear and concise wayGood To have skills:- ITIL V3 experience - IOS Android experience - Compliance experienceWhat We Offer:- Comprehensive Health Insurance – your well-being matters as much as your work. - Referral Bonus Program – help us bring in top talent and get rewarded. - Performance-Based Bonus – your impact and achievements are recognized. - Flexible Working Options – hybrid to support your best work.About Potentiam:Founded in 2016, Potentiam helps global businesses scale efficiently through offshoring services, connecting them with top talent in technology, product development, and digital transformation. We are headquartered in the UK, with additional offices in Brazil, South Africa, Romania, and India (Bangalore & Hyderabad). Join us to work on challenging projects in a collaborative, innovative environment where your ideas and skills make a difference.Feel free to reach out to us India.jobs@potentiam.co.uk and visit www.potentiam.co.uk
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Service Desk Analyst
3 days ago
New Delhi, India Tata Consultancy Services Full timeYears of experience: 2-5 years Job Location: Pune/KochiMust-Have · Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7) Good-to-Have ·...
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Service Desk Analyst
3 days ago
New Delhi, India Tata Consultancy Services Full timeYears of experience: 2-5 years Job Location: Pune/KochiMust-Have · Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7) Good-to-Have ·...
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Service Desk Analyst
1 week ago
New Delhi, India CBTS Full timeJob Opportunity: Service Desk Analyst (Fresher)Company:CBTS Location:Chennai (Work from Office) Shift:24x7 RotationalKickstart your career with CBTS! We are looking for enthusiasticfreshersto join our team asService Desk Analysts .Responsibilities Analyze and evaluate software and IT systems. Respond to IT queries from clients and staff (in person, phone, or...
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Service Desk Analyst
3 weeks ago
New Delhi, India CBTS Full timeJob Opportunity: Service Desk Analyst (Fresher)Company:CBTS Location:Chennai (Work from Office) Shift:24x7 RotationalKickstart your career with CBTS! We are looking for enthusiasticfreshersto join our team asService Desk Analysts .Responsibilities Analyze and evaluate software and IT systems. Respond to IT queries from clients and staff (in person, phone, or...
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Service Desk Analyst
2 weeks ago
New Delhi, India CBTS Full timeJob Opportunity: Service Desk Analyst (Fresher)Company: CBTSLocation: Chennai (Work from Office)Shift: 24x7 RotationalKickstart your career with CBTS!We are looking for enthusiastic freshers to join our team as Service Desk Analysts.Responsibilities- Analyze and evaluate software and IT systems. - Respond to IT queries from clients and staff (in person,...
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Service Desk Analyst
4 weeks ago
Delhi, India Potentiam Ltd Full timeService Desk AnalystLocation: Bangalore (Hybrid Work Model)Experience - 4+ YearsAbout the Role:We are looking for a passionate and skilled Service Desk Analyst to join our growing tech team in Bangalore. You’ll work on cutting-edge technologies, solve real-world business challenges, and collaborate with talented professionals across global teams.Key...
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Epic Clinical Service Desk Analyst
3 weeks ago
New Delhi, India Hiresquad Resources Full timeWe are seeking a skilled and detail-oriented Epic Clinical Service Desk Analyst to provide frontline support for our healthcare IT environment. The ideal candidate will have hands-on experience with Epic Systems modules, including Epic Caboodle and Epic Cogito, to support clinical users in resolving issues, optimizing workflows, and ensuring seamless...
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Service Desk Analyst
7 days ago
New Delhi, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Service Desk Experience Range: 3 – 8 Years Location: Chennai/Bangalore candidates should come to office for Walk in Drive(Face to face Interview)...
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Help Desk Analyst
1 week ago
New Delhi, India ALIANDO Full timeJob Title: Help Desk Analyst Department: Managed Services Position Type: Full Time Location: India RemoteCompany Overview:ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.S. and international companies. For over 20 years, Microsoft and its partners have recommended...
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Help Desk Analyst
2 weeks ago
New Delhi, India ALIANDO Full timeJob Title: Help Desk Analyst Department: Managed Services Position Type: Full Time Location: India RemoteCompany Overview:ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.S. and international companies. For over 20 years, Microsoft and its partners have recommended...
